BPS - Voice Process Associate

Job Description

BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs Adept in MS Office (XL/Word) Should be comfortable working from Office location Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Minimum 20 Accuracy (%) 90% Should not have limitations in regards to identifying colors ( no color blindness) Candidates should be available to join in short notice Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters) Work actively as a team to achieve a top quartile position and performance is achieved consistently Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality Total Experience Expected: 00-03 years Bachelor s Degree At least 1 years of experience in BPS preferably Utilities