Role & responsibilities Identify and prospect potential NRI clients interested in investing in real estate properties in Gurgaon.Develop and maintain strong relationships with NRI clients through effective communication and personalized service.Understand the specific needs and preferences of NRI clients and recommend suitable properties accordingly.Provide comprehensive information about available properties, including pricing, location, amenities, and legal requirements.Coordinate property viewings and organize site visits for NRI clients, ensuring a seamless and memorable experience.Assist NRI clients in understanding the legal and financial aspects of property transactions, including documentation and mortgage options.Negotiate terms and conditions of property sales with NRI clients to achieve mutually beneficial agreements.Collaborate with internal teams, including sales, marketing, and legal, to facilitate smooth transactions and address client inquiries.Stay updated on market trends, real estate regulations, and investment opportunities relevant to NRI clients.Maintain accurate records of client interactions, property inquiries, and sales activities using CRM software.Preferred candidate profile Proven experience in real estate sales, particularly in catering to NRI clients.Strong understanding of the real estate market dynamics, property valuation, and investment strategies.Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.Perks and benefits Best in the industry

Role & responsibilities JOB RESPONSIBILITIES: Identify, recruit and on-board new channel partners within assigned territory & manage sales activities of partners to generate revenue.Coordinate with partners to create and execute business plans to meet sales goals & analyze market trends and accordingly develop sales plans to increase brand awareness.Handling HNI and Super HNI clients on daily basis.Communicate to up- date information about new products and enhancements to partners & develop process improvements to optimize partner management activities.Valuate Channel partner sales performance and recommend improvements & Educate partners about product portfolio and complimentary services offered.Address partner related issues, sales conflicts and pricing issues in a timely manner & manage sales pipeline, forecast monthly sales and identify new business opportunities.Develop positive working relationship with partners to build business and stay current with latest developments in marketplace and competitor activities.Work with partners to develop sale proposals, quotations, and pricing & Deliver customer presentations and attend sales meetings and partner conferences.Coordination with the CRM department and ensuring that the all customer queries are forwarded them well in time to enable them to address and resolve the issues at the earliest; submitting the MIS to the management.Responding to client criticism and comments in a positive approach & assisting manager in tasks such as recruiting, training, developing business plan and so on.Work with partners to develop sale proposals, quotations, and pricing & Deliver customer presentations and attend sales meetings and partner conferences.Assist in partner marketing activities such as campaigns and other promotional activities. Preferred candidate profile Proven experience in real estate sales, particularly in catering to HNI clients.Strong understanding of the real estate market dynamics, property valuation, and investment strategies.Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.Perks and benefits As Per industry norms.

Key Responsibility Areas (KRA):Email Oversight and Customer Handling:Monitor daily email activity and ensure timely responses.Handle walk-in customers with a focus on resolution and satisfaction.New Bookings and Documentation:Scrutinize new bookings and ensure proper welcome calls.Oversee the issuance of allotment letters, BBA registration, and tracking customer satisfaction to maintain high service quality standards.Payment and Registration Management:Ensure timely payments and BBA registration for all the assigned bookings (new and old) to ensure a seamless process.Customer Feedback and Monitor NPS :Work closely with the team to gather maximum feedback from walk-in customers and email closures.Monitor team performance and ensure efficient customer engagement.Payment Projections and Collections:Ensure monthly payment projections are met on time by following up with customers and bankers, especially in loan cases.MIS Reporting:Maintain MIS for collection data, payment drop reports, and daily/monthly projections.Loan Disbursement Follow-Ups:Coordinate with bankers, customers, and the finance team to expedite loan disbursement cases.Possession Coordination:Liaise with the site team to track possession timelines and project completion.Approvals and Escalations:Ensure all necessary management approvals are in place for concerned teams and individuals.Address and resolve escalations related to routine walk-ins by providing resolutions aligned with company policies.Project-Level Coordination:Collaborate with the Projects team for updates at the project and unit levels.Customer Satisfaction:Continuously track and enhance customer satisfaction by maintaining high service quality standards.Legal / Non-Legal Client Approvals:Prepare approval notes for legal & Non-Legal clients and ensure a structured follow-up process.

Wireman Licence Or Electrical Supervisor Licence is MustFacilities Upkeep: Operation & maintenance of all Electromechanical equipment's as per assigned by reporting managerResponsible for 11 KV, 33KV VCB Panels & LT panels, Transformers, D.G.Sets. PLC Panels & Breakers & Metering room HT,LT lines and there fault rectification in coordination with the department & the service partner.Responsible for explaining the billing and metering issues related to our billing team and customer.Responsible for coordinating with external agencies and vendors related service issues. Track all breakdowns and do the analysis to find out root cause of the issue for 100% upkeep of all critical equipment. Ensure all preventive maintenance of all electromechanical equipment as per the schedule.Prepare 52-week preventive maintenance schedule and ensure the preventive maintenance of all electromechanical equipment as per the schedule.Support and provide necessary inputs to site teams for Maintenance of HT Line breakers and transformers, ensure optimum functionality and resolves maintenance problems.During breakdown he must be available at site along with the service partner team and coordinate and get the line charge.Should be able to read Drawings & SLD.Maintenance of facilities, buildings, and equipment, as appropriate to ensure optimum functionality and resolves building maintenance problems.Residents/Users ManagementTake care of all requirements related to HT Line, breakers and transformers DG sets.Coordinate with the respective SPOC from the Projects, service partner, AMC service partner.Provide support to the operation team for HOTO and share snag lists to the projects for closer.Managing multiple customers at the site related to O&M service looking into the customer satisfaction.Explain billing concerns if arise by the customer.Process managementInvolve in incorporating all the processes related to operation. Incident, Problem, Change & improvement management plan.Ensure all the process and procedures are in place as defined by the organization.Maintain all the records for the same as required for various audits and clients.Availability ManagementManaging all the available resources for the operation with redundancy.Ensure the 100% availability of the Man, Machine and material for continuous operation.Available at site during any break down or as and when required.Capacity ManagementManaging the capacity of the equipment at optimum use for efficient operation.Maintain the redundancy for all critical equipment for continuous operation.Take care of new requirements and provide appropriate solution accordingly to the customers.Take care of new requirements and provide appropriate solutions.Vendor managementProvide support to the reporting Manager for Coordinate with the vendors for the timely completion of preventive maintenance of all electromechanical equipment and HT, LT lines breakers, transformer & DG sets. Coordinate with the vendors for the timely completion of preventive maintenance of all electromechanical equipment. Track the vendor performance by doing vendor evaluation.Inform the vendors about our company policy and commitment related to various certification and Audits.Provide feedback and evaluation record to our sourcing team for vendor selection during AMC renewal and selection of vendor for any services.AMC tracking & RenewalsEnsure that all critical equipment should be under AMC.Take care of timely renewals of all the AMC & applying them all into cycle according to SLA.Make trackers for all vendors for their SLA breach and impose the penalty in case of any SLA violation done by the vendor.Legal & other RequirementsTaking care of all legal compliances and maintaining a tracker for all facilities.Take care of timely renewal of all legal compliance/NOC from the different government bodies.Take care of timely submission of various returns as applicable.Take care of removal of hazardous waste from the site as per the Government Norms and maintain the records for the same.Audit compliance & CertificationEnsure all the compliances implementation at workplace required for various audits and certifications.Participate in various audits.Take care of additional requirements from the customer/projects related to their compliances.Monitoring, Measurement & cost controlMonitor the energy consumption pattern and maintain the records for the same.Track and identify the areas for improvement.Direct energy saving methods & different Optimization techniques are applied not only to improve the equipment performance efficiency but also to minimize the operational expenses of the company.Conduct different environmental test like indoor air quality, Indoor noise, DG Stack & Emission etc. to monitor the environmental condition on frequent basis.Safety & Security:Ensuring 100% compliance with human, equipments & fire safety at workplace.Provide regular training to the ground team for handling any emergencies.Ensure the implementation of various procedure like work permit systemetc. for vendor related activities in high-risk areas.PO Billing & MIS:Initiate capex and take follow ups with the Procurement team for early release of the PO.Coordination with Finance team for the timely payment of vendors.Maintaining proper MIS for the bills and proper filing for the same.Prepaid system monitoring and share support to finance/ billing team when ever required.

Key Responsibility Areas of job: CRMCRM role in residential societies facility management, with a focus on customer complaint resolutions, escalations management, regular customer engagement, meetings with key stakeholders and RWAs, feedback mechanisms, and implementation:1. Customer Complaint Resolution: Ensure prompt and effective resolution of all facility-related complaints raised by residents, maintaining high satisfaction levels.2. Escalations Management: Handle escalated issues with urgency and professionalism, ensuring they are resolved satisfactorily and in a timely manner.3. Regular Customer Engagement: Conduct regular interactions with residents through surveys, meetings, and feedback sessions to understand their needs and concerns regarding facility management.4. Meeting with Key Stakeholders and RWAs: in coordination of facility operations team, Organize and participate in meetings with Resident Welfare Associations (RWAs), key stakeholders, and committees to discuss facility management issues and improvement opportunities.5. Feedback Implementation: Actively analyse feedback received from residents and stakeholders to identify trends and areas for improvement and implement appropriate actions.6. Service Quality Assurance: continuous connect with facility team to monitor and basis the client feedback maintain high standards of service delivery across all facilities, ensuring adherence to agreed service levels and standards.7. Conflict Resolution: Facilitate and mediate in conflicts related to facility management between residents, ensuring fair and prompt resolutions.8. Communication Management: Manage effective communication channels to keep residents informed about maintenance schedules, service disruptions, and improvements in facility management.9. Reporting and Documentation: Prepare and maintain comprehensive reports on complaint resolution metrics, feedback analysis, service performance, and improvement initiatives for management review.10. Experience with Salesforce is a plus.. These KRAs are designed to ensure effective management of residential facilities, promote resident satisfaction, and drive continuous improvement in facility management practices through proactive engagement and responsive service delivery.

Job Summary:We are seeking a proactive and experienced EHS Manager to lead and manage our environmental, health, and safety programs. This role is pivotal in ensuring compliance with all relevant EHS regulations, fostering a culture of safety, and implementing initiatives to protect our employees, the environment, and company assets.Role & responsibilities Conduct regular audits and inspections to identify hazards, assess risks, and ensure corrective actions are implemented. Provide EHS training and resources to employees at all levels. Monitor and report on EHS performance metrics to senior management. Lead incident investigations, root cause analyses, and ensure proper reporting and corrective actions. Collaborate with cross-functional teams to integrate EHS considerations into operational activities. Manage environmental programs, including waste management, hazardous materials handling, and sustainability initiatives. Ensure proper documentation and record-keeping for all EHS-related activities.Preferred candidate profile BE/B.Tech/Diploma in any stream and Certification in Safety Professional (CSP), Certified Industrial Hygienist (CIH), or similar certifications are highly desirable. Strong knowledge of EHS regulations and standards (e.g., OSHA, EPA, ISO 14001, ISO 45001). Proven ability to analyse data, conduct risk assessments, and develop effective safety programs. Proficiency in Microsoft Office and EHS management software.