Branch Manager

Job Description

Job Overview We are looking for a dynamic and results-driven Branch Manager to lead the operations at goSTOPS, India s fastest-growing backpacker hostel brand. This role involves overseeing end-to-end operations, ensuring exceptional guest experiences, managing teams, and coordinating with vendors to uphold goSTOPS high standards of service quality. Key Responsibilities Operations Management: Take full ownership of all operational aspects of the hostel. Ensure seamless daily functioning, maintaining operational efficiency and service excellence. Team Leadership: Supervise and lead housekeeping, front office, and security teams, fostering collaboration and a motivated work culture. Conduct regular team meetings, training sessions, and performance evaluations. Vendor Coordination: Manage vendor relationships for services such as food, housekeeping, and security. Ensure timely and high-quality service delivery through effective vendor management. Service Quality Assurance: Uphold goSTOPS commitment to superior guest service. Oversee housekeeping, food service, and property cleanliness to exceed guest expectations. Guest Experience: Interact with guests to understand their needs, address inquiries, and resolve concerns professionally. Ensure a welcoming and memorable experience for all guests. Record Keeping and Data Management: Maintain accurate records, checklists, and inventory logs to ensure operational transparency and efficiency. Compile reports on property performance and provide actionable insights to management. Maintenance and Repairs: Collaborate with maintenance teams to address repair needs promptly and minimize disruptions. Conduct regular property inspections to ensure upkeep and compliance with brand standards. Budget Management: Oversee property budgets and expenditures. Optimize resources to maximize operational efficiency and cost-effectiveness. Qualifications and Requirements: Proven experience in hostel, hotel, or hospitality management. Strong leadership skills with the ability to motivate and manage diverse teams. Excellent communication and interpersonal skills for guest and team interactions. Proficiency in vendor management and service coordination. Detail-oriented with a strong focus on maintaining records and reports. Flexibility to thrive in a dynamic, fast-paced environment. Knowledge of budget management is an advantage. A bachelor s degree in Hospitality Management or a related field is preferred. What We Offer: Competitive salary with Performance Linked Incentives (PLI). Additional benefits include Provident Fund (PF) and Employee State Insurance (ESIC). Complimentary accommodation and Food provided by the company. Opportunity to work across pan-India properties in a growing organization. If you are passionate about hospitality, possess strong leadership abilities, and enjoy creating memorable guest experiences, we encourage you to apply and become a part of our journey to redefine backpacker hospitality in India.