Hiring Intake FormJob Title: Customer Service OfficerGrade: Officer Grade 2/3 Department: ReplenishmentManager: Shanoj Devassy Work Location: Kolkata, Ahmedabad, Tirunelveli, VijayawadaTarget onboarding date: July 2024Reason for hire (new position/replacement) New Position Any other inputs: CurrentJob responsibilities/skills:Core responsibilities: CFA Management Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap correctionsTransportation Management Ensure timely truck placement, timely order execution, Freight NegotiationCustomer Service Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventionsDaily monitoring of key metrics preparing reports, analysis and actionsRegular depots visits and monitoring adherence vs SOPsVendor Management Facilitate timely resolution of vendor issues/concernsMust have skills: SAP, Excel, Good communication, negotiation & problem solving skills.Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & WarehousingEducation MBA in Supply Chain/OperationExperience: 3-9 yrsTeam size / direct and indirect reports: No DirectKey success criteria: Emotional resilience, attention to details, keen to learn/adaptability, ready for flexible working hours, Inter personal skills Possible career path: Asst. Manager > RCSM Sourcing Inputs:Target companies: FMCG Companies like Coke, Pepsi, ITC, HUL, Dabur, Nestle, TCPL etc Colleges & batch: Tier 3 Bschools like UPES, Amity, ILAM, IISWBM etcTitles: Logistics Officer/Executive/Manager, Warehouse Manager, Depot Manager, Logistics & Customer Service OfficerAny list of screening questions: Person should be mobile, ready operate from Depot location Any internal/ex-employee to consider: Ex CSOs, S&F Officers with required experience

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies: Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Leads the Manufacturing Excellence and continuous improvement efforts at Plant in alignment with Plant and Corporate Goals.Deployment of Corporate initiatives (Lean, TPM / TQM / Six Sigma or other excellence initiative) at site and periodic gap assessmentLeading Business critical project (delivery, quality, efficiency etc) as assigned at plant to support organisation needs.People development through Training & coaching to ensure smooth execution of Mfg Excellence initiativesBenchmarking Best Practices from other plant and deployment.Ensuring efficient use of Manufacturing Excellence communication platforms, continuous improvement meetings, and external sources to build knowledge and cultural change within the site.Develops and Standardise Systems and ProcessesTakes initiative to generate new ideas within scope of responsibility

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies: Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies: Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring

Job DescriptionPosition Overview: The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.Key Stakeholders:Internal : TSI (WS)External: AW & AWSM, Retailers, Wholesalers (W/S)Educational Qualification:Any graduate , MBA is desirableExperience:5-6 years of experience in handling GT Sales Field operations in FMCG industry .Desired Competencies:¢ Should have experience of working in FMCG sales function.€¢ Knowledge of working in SAP environment would be an advantage.Able to handle team .KEY RESPONSIBILITIES:Objective SettingMonthly objective setting Quarterly Joint Business Plan (JBP) with AW and adherence to the sameCustomer ManagementGetting adequate infrastructure (Godown, RSA , Units)Sales CallEnsure freshness of stockManaging Stock Norms for CRSC (internal tool used by the replenishment team)Operationalize new products & consumer promosEnsuring execution of Trade Marketing Strategy goalsEnsuring execution of schemes, consumer promos & new product launchEnsure visibility implementation & MerchandizingPeople ManagementConducting classroom training for Route Sales Agent / TSICoverageIdentify Market benchmarking and best practicesCommercial controlSystems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)Claims €“ ensuring