Building Operations, Facilities Services

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Work Dynamics What this job involves: High-level hospitality We’re looking for a customer-centric person, hungry for continuous improvements. It is for our client, a global wealth management institution, in Shanghai. As our facilities management team, you play an important role, ensuring that the client gets the best services across their property. It means prompt, smooth and safe operations. Besides, reliable and exclusive services for collaborative and lasting relationships. Creating experience services Creative thinking will help when you plan user-engaging services. It will include efficiencies, confidentiality and cost savings to meet the client’s expectations. You may need you to train the staff to instil a hospitality culture in them. With constant supervision, you’ll ensure adherence to client and JLL policies and standards. We’ll expect you to address or escalate issues needing immediate attention, effectively. Ensuring standardisation Are you a person with a plan? It will be useful in providing backup support to the team. Some of the jobs under your focus will include space management, maintenance of office equipment, supervising inventory of consumables, handling vendor and suppliers, or helping the client in relocation. Your intervention will be crucial to confirm the services meet or exceed the agreement. You’ll keep the internal and external stakeholders informed of all developments with regular reporting of all soft services. Sounds like you? To apply, you need to be: Well trained Do you have exposure to any hospitality industry vertical? At least 5 years’ experience in a relevant industry is what we’re looking for. It would mean you have a meticulous approach and don’t lose your cool when under pressure. Building relationships and keeping the customer happy should come naturally to you. Exposure to services If you have handled front desk or helpdesk, then you best fit into the role. It will demonstrate your expertise in administrative support and request management. We expect you to be well-versed with MS Office. It will help you in planning, organising and maintaining inventory and suppliers efficiently, as well as in reporting. Pleasant and approachable The role demands a high level of interpersonal and communication skills in English as well as Mandarin. Your personality traits like friendliness, confidence, empathy, and creative solution-based approach to problems will take you far in this role. But you should know how to maintain a balance between being formal and friendly. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.