Business Analyst

Job Description

In this role, you will manage the onboarding efforts for new client accounts. Projects can include an integration with an applicant tracking system to order and/or view the results of background investigations. Project manage across other departments, customer contacts, and third parties, to ensure all aspects of the onboarding project meet expectations. Own the full onboarding cycle from deal signed until go-live, including post-production support. Set realistic expectations with client and team members to keep the project on task and meet deadlines. Understand client requirements, system capabilities, and be able to translate and communicate accordingly. Analyze the information / documents / requirements gathered for accuracy and determine if all criteria have been received to configure their account. Assist customers with reported issues, troubleshooting, solutions and testing. Train customers in their full end-to-end account setup. Lead and contribute to team projects to develop, improve, and scale our onboarding processes. Skills and Qualifications 3+ years experience working with clients in a client-facing role with a track record of top performance. Proven project management experience. Ability to understand and explain complex or technical solutions in a straightforward way to clients. Strong critical thinking skills, including the ability to identify opportunities for process improvement. Ability to recognize trends or repeated user-facing issues and identify scalable solutions. Effective communicator and comfortable interacting with different teams, positions, and customers. Self-Starter, ability to work independently and get things done. Continually stays organized to manage multiple projects and fluctuating workload. Takes initiative and exhibits flexibility to changing requirements or priorities. Experience with Microsoft Office Suite required. Familiarity with applicant tracking systems (ATS) a plus. Background Screening experience a plus. Knowledge of SQL and databases a plus. Educational Qualifications: - Graduate/Postgraduate