Business Analyst

Job Description

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. We are seeking a Business Analyst with expertise in Business Process Management (BPM) tools and a strong background in software development projects. The ideal candidate will work closely with stakeholders, product teams, and developers to analyze business processes, define requirements, and optimize workflows using modern BPM platforms. Responsibilities and Duties: Collaborate with stakeholders to gather and document business and functional requirements. Define and analyze business processes, workflows, and system integrations. Develop user stories, process flows, wireframes, and use case diagrams. Leverage BPM tools (Appian, Pega, IBM BPM, Camunda, etc.) to design, automate, and optimize business processes. Analyze existing workflows and suggest process improvements to enhance efficiency. Ensure BPM solutions align with industry best practices and business goals. Act as a bridge between business and technical teams, ensuring alignment on objectives. Prepare detailed documentation, including Business Requirement Documents (BRD), Functional Specifications, Process Models and UAT/Production Release Documents. Conduct impact analysis and feasibility studies for new initiatives. Work with QA teams to define test cases and validate business requirements. Assist in UAT (User Acceptance Testing) and support issue resolution. Monitor key business metrics and process performance using BPM analytics. Lead limited change management initiatives associated with process redesign and implementation, ensuring stakeholders are informed and prepared for changes. Stay updated with the latest BPM tools and industry trends. Recommend innovative solutions to improve business process automation. Conduct training and knowledge-sharing sessions for stakeholders. Qualifications: Bachelor's or master's degree in business administration, Education Management, Information Systems, or a related field. At least 5-6 years of proven experience in business analysis, with substantial experience in business process management, preferably within the education sector. Strong analytical, problem-solving, and data analysis skills. Excellent communication and interpersonal skills, capable of working effectively across diverse teams. Certification in Business Process Management (i.e., BPM) or Business Analyst is advantageous Hands-on experience in Agile (Scrum/Kanban) methodology. Knowledge of SQL, API integrations, and system architecture is a plus. Additional Information We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us ecchr@eccouncil.org and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share, or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy | EC-Council (eccouncil.org).