Job Description

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Key responsibilities : Accurate interpretation the financial terms for GCG between Amex and Corporate Clients. Managing client incentive payments process for US Middle & Large Market which involves review of accuracy before processing incentive pay-outs to corporate clients as per the terms of the Contract with AMEX within prescribed timelines. Extensive coordination & collaboration with various groups like Vendor creation, Oracle Business Groups, Contract Management, Pricing, Controllership, Compliance teams to ensure Compliance requirements are met. Ensuring the timely and accurate payment of incentive to Clients and keep Amex brand intact Ensuring the accurate deal interpretation and system setup of contract financial terms Performing Secondary review of client incentive payment performed by other peer based on their financial terms in the agreement Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues. Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives payments. Maintenance of trackers such as on-hold, Ageing, SOFR and payments related trackers and consolidate them for CI payments. Collaborate with Partner Operations Governance on relevant initiatives and deliverables. Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities. Drive Regular Governance Calls with Business to ensure no surprises in operations Capable of leading projects independently. Focus on value-add initiatives that improves process efficiency and accuracy. Qualifications : Should be a CA/ Graduate with 4-6 years of relevant work experience. Eye for detail, strong analytical skills and ability to comprehend complex contractual terms into financial implications for the business. Strong communication and influencing skills, and ability to manage multiple relationships and priorities. Ability to develop innovative solutions using a data driven approach, multiple variables and insights. Good understanding of Amex products, financial processes, systems and tools will be an added advantage. Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force. Must have strong, proven People Management skills. handling cross functional and cross-cultural teams. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities