Job Description

Roles Responsibilities. Customer Success: Lead new customer onboarding by gathering data, configuring the software, and providing product training. Proactively address customer queries and issues, ensuring effective and efficient product usage. Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn. Business Analysis: Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders. Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios. Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs. Product Enablement Configuration: Configure the software during onboarding to align with customer requirements. Provide insights on functional usability, technical design, and feature optimization to improve customer experience. Project Management: Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery. Continuously track customer needs and align them with product roadmap improvements. Manage end to end product implementation of our customer base in Mumbai. Qualifications Educational Background: MBA (preferred) or bachelor s in business administration, Computer Science, or a related field. Experience: Minimum 4 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus. Strong written and verbal communication skills. Proven ability to gather, document, and prioritize business requirements. Experience in handling domestic and international clients. Detail-oriented with strong problem-solving and analytical skills. Familiarity with software configuration and product training.