Job Description

The purpose of this role is to work independently with customers to understand the customer business model, needs / requirements and translate them into software requirements document which would be used by IT Design & Development teams for solutioning, provide functional support & clarifications to QA and technical teams throughout the project life cycle, assist the Business teams during User Acceptance Testing and involve in post production support & verifications; and responsible to mentor associate business analysts. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand Business needs and elicit and document requirements Review with stakeholders and achieve agreement on requirements Achieve consensus on business needs, usability, performance and feasibility. For internal customers being supported i) Develop and maintain knowledge & learning. ii) Proliferate offerings to sales team iii) Advise QA and Development teams on troubleshooting analysis Follow standard documentation processes, focusing on objectives of the customer, development and QA. Develop artefacts through case studies, white papers and lessons learnt. Feasibility analysis on prospective business Support project planning and status reporting. Mentor / Guide associate Business Analysts in working efficiently. Sharing of knowledge and learning amongst peers. EDUCATION QUALIFICATION Degree B.E Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 8+ years Relevant (in years) 5+ years DOMAIN/ FUNCTIONAL SKILLS Analytical skills, problem solving skills Strong BFSI domain knowledge, business process mapping, BA tools and techniques