Job Description

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Business Analyst Location : Bangalore (Onsite) Work Type : Full time Work Timings: 1:00 PM to 10:00 PM IST Responsibilities Support the product and delivery teams to drive improved product quality and customer satisfaction by leveraging data to study business and UX impact for features and product improvements Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches. Work closely with Tech, Product, CS and Delivery to deliver standard and custom dashboards to enable understanding of bot health and performance with minimal guidance Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot. Requirements: Strong knowledge of SQL (Candidates will be tested on advanced level concepts) Experience of minimum 1-2 year as Data/Product Analyst who has worked with SQL/Python in their previous job Graduation from Tier - 1/2 college Working knowledge of scripting language (one of Python, R) - Nice to have Experience working with at least 1 BI Tool (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.) Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organization Able to work with agile product development teams and able to identify new ways to help your team be effective. Preferred Requirements: Brownie points to folks who ve built or worked on analyzing conversational AI products Worked in Product company as Data analyst/Product analyst Experience working on Machine Learning and NLP systems