Business Development Executive - Upselling

Job Description

Job Title: Business Development Executive Location: [Remote] Experience: Experience in B2B Sales / Account Management (preferably in HR Tech / SaaS) Employment Type: Full-time Job Overview: We are looking for a dynamic and results-driven Business Development Executive to drive revenue growth by managing and expanding relationships with our existing clients. This role is crucial in identifying opportunities for upselling and cross-selling additional HR SaaS modules/products that align with the client s industry needs. The ideal candidate will be a proactive relationship builder who understands client pain points, effectively communicates the value of our solutions, and ensures long-term customer success. Key Responsibilities: Revenue Growth Upselling: Drive upsell opportunities by identifying additional HR modules that enhance client experience and productivity. Develop a deep understanding of the client s usage patterns, business needs, and expansion potential. Proactively engage clients to educate them on the value of additional features, premium plans, or higher-tier services. Cross-Selling Business Expansion: Identify potential cross-sell opportunities by analysing industry trends and the client s business model. Recommend relevant products/modules that complement their existing setup. Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies. Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations. Conduct regular business reviews with clients to assess their evolving needs and align solutions accordingly. Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue. Collaboration Reporting: Work closely with the CSM and Sales teams to track customer lifecycle stages and identify expansion opportunities. Maintain accurate records of client interactions, upsell/cross-sell efforts, and deal progress in the CRM. Share client feedback with internal teams to improve product offerings and service experience. Key Skills Qualifications: Experience in B2B SaaS sales / account management (preferably in HR Tech). Proven track record of achieving upsell and cross-sell targets . Strong understanding of HR SaaS products (Payroll, ATS, PMS, LMS, etc.) and how they fit into various industries. Excellent communication, negotiation, and relationship-building skills. Ability to analyze client needs and match them with the right product solutions. Proficiency in using CRM tools (HubSpot, Salesforce, or similar). Self-motivated, proactive, and target-driven with a customer-first mindset. Why Join Us Work with a leading HR Tech SaaS company with a fast-growing customer base. Opportunity to make a direct impact by driving revenue growth. Collaborative and growth-oriented work culture.