Job Description

Strategic Leadership Develop and implement business strategies to achieve revenue, profitability, and market share goals. Identify and capitalize on growth opportunities in both domestic (India) and global markets. Align company operations with customer-centric strategies, ensuring the ideal customer profile (ICP) is effectively targeted. Sales and Marketing Leadership Drive the sales and marketing teams to deliver consistent revenue growth. Build and optimize go-to-market (GTM) strategies tailored for DoubleTick.io s offerings. Lead high-value partnerships and collaborations to enhance brand positioning. Operational Excellence Oversee day-to-day operations, ensuring efficiency and scalability across all business functions. Ensure robust systems are in place to monitor KPIs and performance metrics. Team Management Build, lead, and mentor high-performing teams across sales, marketing, operations, and customer success functions. Foster a culture of accountability, collaboration, and innovation. Financial Oversight Manage budgeting, forecasting, and financial planning to ensure sustainable growth. Optimize costs while driving revenue through strategic initiatives. Customer Success and Retention Enhance customer experience through product innovation and service excellence. Work closely with the product team to ensure alignment with market needs and customer feedback. Key Qualifications MBA or equivalent advanced degree in Business, Marketing, or related fields. 8+ years of experience in leadership roles, preferably in SaaS, technology, or CX-driven environments. Strong understanding of the WhatsApp API ecosystem and CX solutions is a significant advantage. Proven ability to develop and execute GTM strategies for B2B SaaS products. Exceptional communication, negotiation, and stakeholder management skills. Data-driven decision-making approach with a sharp focus on metrics and results. Preferred Traits Entrepreneurial mindset with a track record of scaling businesses or teams. Deep understanding of customer acquisition, retention, and upselling strategies. Experience in selling to SMBs and large enterprises in Indian and global markets. Passion for CX and driving meaningful impact for customers. What We Offer Opportunity to lead a fast-growing SaaS company. Competitive compensation package with performance-based incentives. Collaborative and innovative work environment. Chance to work on cutting-edge technology in the customer experience space.