Job Description

Position Overview We are seeking a highly organized, analytical, and strategic Business Operations Associate to oversee and optimize transaction workflows, and process improvements. This role is critical in ensuring smooth operations, customer satisfaction, and scalable business growth across both digital products and services. Key Responsibilities 1. Workflow & Process Management Design, implement, and refine operational workflows for digital service delivery, customer lifecycle management, and post-purchase processes. Identify bottlenecks and lead initiatives to optimize service fulfillment, reducing customer escalations. Collaborate with cross-functional teams (Sales, Service, Customer Support) to ensure end-to-end process clarity. 2. IT Systems Oversight Manage and maintain business-critical software: CRM, WhatsApp Business API, automation tools, payment gateways, and digital delivery systems. Coordinate with developers and vendors for system upgrades, plugin conflicts, and website troubleshooting. Support and maintain the company’s WordPress website and recommend technical enhancements for user experience. 3. Automation & CRM Optimization Implement and manage CRM automations for lead nurturing, customer follow-ups, and internal task management. Work with third-party tools like Zapier, Pabbly, Make, and WhatsApp cloud API for process automation. 4. Vendor and Tech Partner Coordination Oversee contracts and relationships with IT vendors, hosting providers, payment gateway partners, and software suppliers. Ensure timely issue resolution, SLA compliance, and service continuity. 5. Risk and Escalation Management Act as the escalation point for operational breakdowns (technical issues, data inconsistencies, payment failures, or customer service lapses). Define risk mitigation plans and business continuity protocols. 6. Team Collaboration & Leadership Train junior staff and ensure that operational and tech knowledge is shared. Monitor team performance and promote a culture of structured execution and proactive problem-solving. ✅ Desired Skills & Experience 3–6 years of experience in IT support, CRM management, or operations management — preferably in the health-tech, SaaS, wellness, or service delivery industry. Strong knowledge of WordPress, CRM systems (Zoho, HubSpot, Freshdesk, or similar), and basic web troubleshooting. Familiarity with automation tools like Zapier, Pabbly, Make, or equivalent. Exposure to handling customer escalations and ensuring smooth digital product/service fulfillment. Strong vendor negotiation and relationship management skills. Analytical mindset with experience in data-driven decision-making. Excellent communication and cross-functional collaboration skills Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable with a salary of up to 500000LPA? Experience: Business operations: 2 years (Required) Work Location: In person Show more Show less