Job Description

Business Operations Specialist – Strategy, Execution & Process Enablement Location : Sector 63, Gurgaon – 100% In-Office Working Days : Monday to Friday, with 2nd and 4th Saturdays off Working Hours : 10:30 AM – 8:00 PM Experience : 0–4 years in operations, strategy, consulting, or cross-functional roles in high-growth companies Function : Business Operations | Process Excellence | Cross-Functional Program Management Apply : careers@darwix.ai Subject Line : Application – Business Operations Specialist – [Your Name] About Darwix AI Darwix AI is a GenAI-powered platform transforming how large sales, credit, and field teams operate across India, MENA, and Southeast Asia. Our flagship solutions— Transform+ , Sherpa.ai , and Store Intel —deliver real-time coaching, multilingual call intelligence, retail analytics, and enablement solutions to revenue teams across BFSI, retail, real estate, and manufacturing. With marquee clients including IndiaMart , Wakefit , Emaar , GIVA , Sobha Realty , and Bank Dofar , and backed by leading investors, Darwix AI is scaling rapidly. As we build across products, clients, and geographies, Business Operations plays a pivotal role in keeping execution sharp, data tight, and delivery on track. Role Overview We are looking for a Business Operations Specialist who can drive cross-functional clarity, create scalable processes, and help execute strategic initiatives across sales, product, delivery, and customer success. This role is perfect for someone who enjoys structured problem-solving, process building, metric tracking, and acting as the glue between teams. You’ll work directly with Founders, Sales, Engineering, and GTM teams to ensure smooth functioning of internal operations and external deployments. Key ResponsibilitiesStrategic Project Execution Own end-to-end execution of internal strategic initiatives across product, ops, GTM, and delivery Build and maintain OKR trackers, weekly dashboards, and reporting cadences Coordinate with internal and external stakeholders to ensure on-time project completion Monitor progress, flag blockers, and ensure action items are closed with accountability Process Design & Optimization Identify recurring execution gaps and design lean processes to fix them Document SOPs, playbooks, and workflows across teams (e.g., onboarding, handoffs, implementation) Standardize daily/weekly operating rhythms across GTM, success, and ops functions Build process automation using Notion, Google Sheets, Zapier, or low-code tools Internal Tools & Reporting Set up dashboards and reports for team performance, client onboarding, feedback loops, and more Support weekly business reviews with data, slides, and insights Maintain cross-functional visibility into live deals, pilots, delivery progress, and blockers Support adoption and hygiene of internal tools (e.g., HubSpot, ClickUp, Notion) Founder & Leadership Support Shadow the founding team on select priorities (e.g., key client tracking, hiring, operations scale-up) Support investor/board updates with execution summaries, project trackers, and impact reports Help coordinate internal offsites, hiring sprints, weekly reviews, and inter-departmental initiatives Required Skills & Experience 0–4 years of experience in business operations, program management, consulting, or high-growth startups Strong problem-solving skills, with ability to break down complex workflows into structured systems Proficient in Google Sheets, Notion, and basic dashboarding/reporting (Data Studio, Power BI, or similar) Excellent verbal and written communication; strong documentation hygiene High accountability, speed of execution, and bias for action Experience working with or coordinating across Sales, Product, Customer Success, or Delivery teams Prior exposure to working with CRM, project management, or process automation tools Preferred Qualifications Prior startup experience in a strategy, ops, or chief of staff-style role Comfort with product-led, B2B SaaS workflows or client-facing implementations Working knowledge of tools like HubSpot, ClickUp, Notion, Zapier, Retool, or similar platforms Exposure to dashboarding or metric-tracking workflows for sales or operations Interest in scaling systems and operations in a fast-moving tech company What Success Looks Like Process bottlenecks eliminated and replaced with simple SOPs All weekly cross-functional reviews, trackers, and status updates automated and consistent Execution clarity across departments increased, and friction reduced Founders and team leaders equipped with accurate dashboards and insights Time-to-deploy, implementation errors, and internal coordination gaps significantly reduced What You’ll Gain Competitive compensation ESOP eligibility after demonstrated performance High-visibility role working directly with founders and leadership Accelerated learning in operations, business design, and internal systems Exposure to every aspect of a high-growth GenAI SaaS company—from deal desk to delivery Fast-track career growth into Chief of Staff, Ops Lead, or cross-functional leadership roles Career Growth Path 0–6 Months : Own ops hygiene and cross-functional cadences across core teams 6–12 Months : Transition into Ops Lead or Chief of Staff (Product/GTM) 12–24 Months : Scale into Business Operations Manager or Director of Strategy & Ops How to Apply Email your CV to careers@darwix.ai with the subject line: Application – Business Operations Specialist – [Your Name] Optional: Include a short note describing a process or dashboard you designed that improved internal clarity or execution. If you’re looking to be the engine behind precision, clarity, and scale at one of India’s most exciting GenAI startups, this is your opportunity. Show more Show less