Job Description

Job Description Position Title : Business Process Manager Department : Operations/Strategy Reports To : Director Location : Pune Employment Type : Full-Time Job Overview We are seeking a highly motivated and experienced Business Process Manager to analyze, design, and optimize business processes to enhance organizational efficiency and effectiveness. The role involves collaborating with cross-functional teams to identify inefficiencies, implement improvements, and align processes with business objectives. Key Responsibilities Process Analysis and Improvement : Evaluate existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Develop streamlined processes that enhance productivity and reduce costs. Conduct gap analysis to compare current and desired states of processes. Strategy Development : Collaborate with leadership to align process improvements with strategic business goals. Design and implement scalable processes to support organizational growth. Implementation and Monitoring : Lead the deployment of new processes, tools, and systems. Monitor process performance through metrics and key performance indicators (KPIs). Ensure adherence to updated processes across teams. Cross-Functional Collaboration : Partner with departments such as IT, Operations, HR, and Finance to gather requirements and implement solutions. Facilitate workshops, training sessions, and meetings to communicate process changes. Risk Management and Compliance : Identify risks associated with business processes and propose mitigation strategies. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Continuous Improvement : Promote a culture of continuous improvement by encouraging innovation and feedback. Stay updated with industry trends and best practices in business process management. Key Qualifications Education : Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field. A master’s degree is a plus. Experience : Proven experience (8+ years) in business process management, operations, or related roles. Experience with process improvement methodologies (e.g., Six Sigma, Lean, Kaizen) is preferred. Technical Skills : Proficiency in process mapping tools (e.g., Visio, Lucidchart) and project management software (e.g., Jira, Trello). Familiarity with ERP, CRM, and other enterprise systems is an advantage. Certifications : Certification in BPM, Lean Six Sigma (Green or Black Belt), or related disciplines is highly desirable. Key Competencies Strong analytical and problem-solving skills. Excellent project management and organizational abilities. Effective communication and interpersonal skills to influence stakeholders. Adaptability and ability to manage change in a dynamic environment. A results-oriented mindset with attention to detail. Show more Show less