Job Description

Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Lead and guide Butler team to provide best service to guestEnsure strong leadership practices to actualize an individualized approach to motivation and recognition processesTransfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.Manages and supervises tasks of the department to ensure guests receive prompt, cordial attention and personal recognitionEnsures guests receive the experience as detailed in SOPs, quality standards and aims to achieve the scores and goals set by managementImplements departmental strategies and action plans in accordance with the hotel’s strategic and sales plansAccountable to drive and create action plans of Butlers’ performance in audits and KPIsConducts comprehensive monthly departmental meetings to include a review of procedures and eventsPlans operational procedures and organizes recruitmentPlans the budget and the yearly revenue targetConducts statistical, performance and forecast reportsPractices up-selling of the hotel products and facilities.Proactively handles any arising guest issues, coordinates and manages communication between guests and staff and follows up to ensure complete service recoveryDirects work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations.Schedules weekly department shift according to occupancy, VIPs, training plans. Organizes leaves of absence and follow up on forms.Works on improvements on the quality of product and servicesProvides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations.Analyzes guest feedback and provide strategic direction to continuously improve overall rating Qualifications University DegreeAt least 5 years of experience in a managerial role.Extensive knowledge of Butler Program Additional Information Oral and written fluency in English