Cafe Manager

Job Description

Key Responsibilities: Operations Management: Oversee the day-to-day operations of the caf, ensuring efficient and smooth running. Manage inventory, ordering supplies, and ensure stock levels are maintained to avoid shortages. Ensure the caf maintains high cleanliness and hygiene standards in compliance with health and safety regulations. Supervise and manage a team of baristas, kitchen staff, and servers, ensuring tasks are completed efficiently and to standard. Customer Service: Provide exceptional customer service by addressing customer inquiries, complaints, and feedback in a professional and friendly manner. Ensure the cafs ambiance and atmosphere are inviting, promoting a positive experience for all patrons. Train staff to uphold high standards of customer service and product knowledge. Staff Management: Recruit, train, and manage caf staff, including scheduling shifts and monitoring performance. Conduct regular performance evaluations and provide coaching and training to staff members to enhance skills and performance. Motivate the team, ensuring high morale and productivity levels.