Call Center Representative

Job Description

Toolsvilla.com is India's leading B2B Online Marketplace for Farming Equipment, Food Processing Tools & MRO Supplies. We are trusted by over 1500 sellers and 200,000 buyers & backed by global investors. With a centrally located 5000+ square feet sprawling office in the industrial city of Durgapur in the state of West Bengal we are one of the fastest growing startups in eastern india. We are looking for energetic and competent Call Centre Executives who will be primarily responsible for connecting with the buyers and sellers and pitch Toolsvilla's product and services . This is an exciting opportunity for any motivated individual that strives to make a difference & change B2B procurements in the country. Principal duties and responsibilities Managing large amounts of inbound and outbound calls in a timely manner Identifying customers’ needs, clarifying information, researching every issue and providing solutions. Manage relationships with existing customers/ sellers & key stakeholders. Meet personal/team qualitative and quantitative targets Requirements Prior experience as a Call centre executive. Fluency in Hindi/ English Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively Salary- 2.5-5lpa (Not a constraint for the right candidate) Note- Will prefer Durgapur and nearby candidates only Share resumes at anchal@toolsvilla.com Show more Show less