Call Centre BPO Executive

Job Description

Customer Service: Answering inquiries, resolving complaints, and providing information about products or services. Sales: Calling potential customers to sell products or services, or conducting follow-up calls to convert leads into sales. Technical Support: Assisting customers with troubleshooting and technical issues related to a product or service. Surveys and Feedback: Conducting surveys or gathering customer feedback for market research. Lead Generation: Identifying potential customers and gathering contact details for sales teams. Skills typically needed for a BPO telecaller include: Good communication skills: Clear, polite, and professional conversation. Listening skills: Understanding customer needs and responding appropriately. Problem-solving: Handling customer issues or concerns efficiently. Patience and empathy: Important for maintaining positive customer interactions. Basic computer knowledge: To operate call systems, CRM tools, and other software.