Primary responsibilities will include:Providing Level 1 product support to customer issuesInvestigating, resolving, and providing root cause analysis on reported application issuesUsing SQL scripts for creating queries and troubleshooting stored proceduresUsing SQL profiler to identify the root causeEffectively communicating timely updates to customers through appropriate incident tracking toolsQuickly establishing rapport, gaining and maintaining credibility with diverse audiencesCoordinating between customers, development team and internal support teams while working on customer issues. Efficiently coordinating with the internal and external stakeholdersWorking with the customers to gather product requirement, analyzing and documenting before it is passed on to the product management team for next stepsEscalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutionsFollowing established guidelines and industry best practices to resolve customer issuesThe Candidate:Required skills/qualifications:Should have a minimum of 2 years of experience in application supportWillingness to work night shiftsStrong written and oral communication skillsGood documentation skills and ability to communicate with the customer in a professional mannerFluency in written and spoken English

The Integration Development team is dedicated to creating seamless integration experiences that enable efficient interoperability between Anthology products. This role involves creating solutions that not only integrate Anthology products effectively but also enable Anthology customers and partners to extend these solutions to work with third-party applications.Primary responsibilities will include:Developing and maintaining software on the Azure platformEnsuring the software delivered matches business needsDeveloping software in a group or independentlyDirectly communicating with all levels of technical and business resourcesParticipating in all phases of product development from concept through estimation, development, code review, unit testing, testing and demonstrationCreating and/or determining feasibility of robust software solutions by analyzing problem definition and requirementsActively participating in SCRUM ceremonies, providing constructive suggestions and input that help refine acceptance criteriaWorking with team members to ensure delivery of high-quality softwareGuiding and mentoring Software and Associate Software DevelopersDocumenting and sharing knowledge in an organized mannerCoordinating and working with developers and business stakeholders to understand business requirements, design specifications and develop codeInvestigating and resolving integration-related issues such as performance issues, data discrepancies, and security concernsWorking closely with cross-functional teams to understand integration requirements and provide technical onboarding support for other product development teamsThe Candidate:Required skills/qualifications:6-8 years of relevant experience in software developmentIn-depth knowledge of the Microsoft Azure cloud platformExtensive hands-on experience with development in ASP.Net, and C#Thorough experience in code reviews, debugging, and troubleshootingWell-versed with API creation, Asynchronous Messaging, and other integration conceptsSolid understanding of all phases of SDLCGood analytical skills as well as a solid object-oriented programming, good knowledge of project life cycles and large project experienceGood understanding of CI/CD using cloud platforms such as Azure DevOps or similarWell-versed with Agile way of working and onsite-offshore coordinationExcellent written and oral communication skillsResults-oriented team player and excellent interpersonal skillsTakes accountability and self-motivatedFlexible and willing to accept change in priorities as necessaryAbility to function in a collaborative and dynamic development environmentExperience with various Azure services including but not limited to:Azure Service Bus for messagingAzure Functions for serverless computeAzure SQL Database for relational data storageAzure Cosmos DB for NoSQL data storageExperience in implementing one or more of the following as high performance/concurrency solutions using C# web services:EAI (Enterprise Application Integration)EII (Enterprise Information Integration)B2B (Business to Business)B2C (Business to Consumer)Fluency in written and spoken EnglishPreferred skills/qualifications:Knowledge of unit testing, integration testing, and end-to-end testingKnowledge of Azure security best practices and conceptsUnderstanding of Application Integration use cases, methods, and security

Anthologys Integration team focuses on building solutions that would ensure smooth integration between the products of Anthology and also with applications from customers side. Using both industry standard and cutting-edge technologies, our team develops innovative, custom solutions that extend, enhance, and integrate Anthologys enterprise products. As a Software Engineer on this team, you will play an integral role in the success of the Integration team within Anthology. A successful candidate will be able to work in a dynamic, fast-paced environment and implement software solutions.Primary responsibilities will include:Serving as an expert in Anthologys products including their architecture, functionality, and deployment methodologiesUnderstanding software requirements and solutions designsEstimating work effectivelyWriting clean, efficient, and maintainable codeDesigning and documenting development tasks within system of record and helping other team members during implementationGenerating necessary unit and integration testing and results to be included in code reviewsResearching and experimenting with new technology that will advance future projectsAdhering to established delivery methodology, quality standards and best practicesInteracting closely with internal and external stakeholdersWorking well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow upActively participating in an energetic team on a rapid development scheduleThe Candidate:Required skills/qualifications:Bachelors degree in computer science, Software Engineering or relevant3-5 years of relevant experienceGood experience in full stack Dot Net and web application development using:C#.NET MVCWeb API, oDataJavaScript, jQueryHTML5, CSS, Boot StrapWorking knowledge of SQL Server including SQL queries, stored procedures and viewsExposure to Microsoft Azure Cloud TechnologiesExperience with Design Patterns and its capabilitiesExcellent communication (oral and written), analytical and organizational skillsProven ability to learn new technologies as neededDemonstrated ability to work in a geographically distributed virtual team environment and to build relationships with internal and external organizationsDemonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlinesExceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem-solving skillsFundamental understanding of bug tracking, versioning, and repository systemsFluency in written and spoken EnglishPreferred skills/qualifications:Previous experience in the education or knowledge management industry and e-learning technologiesProficient understanding of code versioning tools, such as Git/Stash/GitHub and PerforceFundamental understanding of agile software development process methodsFundamental understanding of Azure DevOps

Salesforce AdministratorIndia - RemoteThe Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com. Our Enterprise Applications Services team is focused on the administration and support of all corporate business applications at Anthology. As a member of the CRM Operations team within Enterprise Applications Services, the Salesforce Administrator will be responsible for providing support and configuration of Sales and/or Support Automation applications, including Salesforce Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ for all Anthology lines of business. The Salesforce Administrator will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow. Primary responsibilities will include: Interfacing daily with the Sales, Marketing, Business Operations, Sales Automation and/or Customer Support teams in support of Salesforce Sales Cloud, CPQ, Commerce Cloud, Experience Cloud and/or Service Cloud Providing administration and support for our Kantata (formerly Kimble) professional services tool within SalesforceDesigning, building, and implementing system configuration enhancements Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales and/or Service Automation applicationsDriving and increasing user adoption and ensuring satisfaction, including delivering training and support to users Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliabilityThe Candidate: Required skills/qualifications: 2-5 years of experience in the administration of Salesforce.com in support of a Sales or Support organization Bachelors degree or equivalent experience Salesforce Administrator Certification 2 or more years of experience delivering maintenance and support for Kantata PSAExperience working with custom objects and Flows on the Lightning experienceStrong understanding of how automation applications can be leveraged to improve business processes and the bottom lineExpert functional understanding of systems, databases/database terminology Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.) Clear and articulate oral/written communication skills Self-motivated to prioritize and execute complex tasks with time-sensitive deadlinesProven analytical, evaluative, and problem-solving abilitiesStrong team and customer service orientation Fluency in written and spoken English at CEF B2 level or abovePreferred skills/qualifications: Experience supporting Salesforce CPQ Experience with interfaces to other applications such as ERP, Planhat, Eloqua, and Azure integrations Experience working in Agile teams, leveraging AzureDevOps for user story and bug trackingExperience at technology company and/or in education

Job DescriptionData AnalystBangalore, IndiaThe Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit .As Data Analyst, you will play an integral role as part of the Global Customer Support department. This team drives Anthologys core strategy of operational efficiency by innovating, streamlining, and implementing world-class tools and business processes across the organization.This role reports to the Director of Customer Support in the Global Customer Support organization.Primary responsibilities will include:Administering a PostgreSQL databaseManaging and creating data sets available through BI tool (Chartio, Power BI or others)Helping automate and refresh reports and dashboards in a BI Tool through queriesHelping team improve data quality and data availability by analyzing existing data and data setsProviding systems best practices recommendations to enhance efficiency and overall data quality of our systemsThe Candidate:Required skills/qualifications:BA/BS Degree or equivalent experienceFluency in written and spoken English2-5 years of professional experience in SQL querying and proven ability to work with large and complex data sets2-5 years of professional experience working with a BI tool (Power BI, Tableau, Chartio, Domo, Salesforce Einstein, etc.)Interest in sales data analytics and data qualityStrong analytical and problem-solving skills including the ability to gather and analyze large amounts of data, draw conclusions, and develop actionable recommendationsStrong business acumenAbility to effectively partner with fellow colleagues of all levelsPreferred skills/qualifications:Experience working with Salesforce.com dataPrevious experience in the education or information technology industry

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.Anthology is seeking a skilled and experienced team member responsible for building, maintaining, and enhancing our automation framework; designing test strategy; documenting test plans and test cases; testing subsystems and system components based on requirements specification and constraints; and ensuring product quality and coverage. Specific responsibilities will include: Understanding of Selenium with .NET, Postman and JMeter for UI, API and Load Test Automation Understanding of business functionality, requirements, and application usage Understanding of Azure and cloud product deployment using CI/CD Defining test case strategy and test plan using ADO for functional and technical requirements Identifying impacted areas for a code change and including that in test plan Developing and analyzing tests using Visual Studio Test Designing and developing test cases to verify functionality, data integrity, security, and overall usability of the solution covering all Use Case Scenarios Test data preparation, test case review and modification Maintaining a comprehensive regression repository Demonstrating an understanding of Agile Methodology and task prioritization Becoming an active contributor in SCRUM and team deliverables Troubleshooting and working towards resolution of reported issues and mapping it to test repository Owning quality deliverables adhering to acceptance criteria and definition of DoneOwning quality test cases following standards and best practices, considering efficiency, reusability, and optimization, avoiding duplication Reporting Bugs in ADO with details to replicate and isolate, highlighting impact Making recommendations for how to improve test cases and applying approved recommendations The Candidate: Required skills/qualifications:Bachelors degree in Computer Science, Computer Engineering, or similar technical discipline or equivalent demonstrable experience 2-4 years of relevant industry experience Strong analytical and critical thinking skills Knowledge of testing automation using Selenium (BDD (.NET)), PostMan, JMeter Understanding of Responsive Web technologies including HTML, CSS, and JavaScript Understanding of software QA methodologies, tools, and processes Hands-on ability to write, modify, and review test cases In-depth knowledge of scenario-based testing techniques Experience testing enterprise applications covering Windows & Web Clients and cloud platformsExperience using Microsoft Visual Studio Test Professional Strong communication skills (oral and written) Strong team player with excellent interpersonal skills Results-oriented Takes accountability and self-motivated Fluency in written and spoken EnglishPreferred skills/qualifications: Knowledge of testing Web Services Knowledge of performance and load testing Experience troubleshooting Dynamics 365, Azure, and Web Applications Experience security testing web applications Exposure to Agile and SCRUM

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.As a Graphic Designer on the Brand Strategy team, you will be responsible for creating and maintaining a wide spectrum of branded materials, with a strong focus on web design and digital assets for the global Anthology Marketing and Communications team. As a key member of Creative Services, the Graphic Designer will support a diverse set of internal stakeholders including web, communications, field marketing, product marketing, and events. You will play a critical role in maintaining brand standards and stewarding the Anthology visual identity.Primary responsibilities will include: Producing on-brand designs for websites, landing pages, events, and other online propertiesCreating and maintaining design templates for collateral, brochures, tradeshow graphics, and more Recommending courses of action for improving existing assets, developing new concepts, and weaving innovative ideas into Anthology-branded designsCollaborating with internal stakeholders and copywriters on design development Developing assets and providing all relevant files and materials for project completion Effectively communicating with internal team members on project phases, goals, and completion dates Upholding and elevating Anthology's brand design guidelinesThe Candidate: Required skills/qualifications: 3-5 years of relevant work experience and a strong portfolio Proficient in typography, color, composition, and general graphic design best practices Experience using state-of-the-art graphic design software and can learn quickly and adapt as technology becomes more sophisticated Solid understanding of UI design, as well as digital and print design Excellent oral and written communication skills Ability to prioritize and manage a fluctuating list of day-to-day project execution and deliverables Ability to work independently Experience with Adobe Creative Suite, including Photoshop, InDesign, and Illustrator Ability to juggle multiple projects in fast-paced environment Strong attention to detail Fluency in written and spoken EnglishPreferred skills/qualifications:Figma, PowerPoint, and Asana experience

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.The person in this role will design and implement robust, scalable, and innovative UI solutions, setting the technical direction and standardizing the UI architecture. This role involves extensive work with modern UI frameworks (Angular, React, etc.) and requires a deep understanding of UI/UX best practices, accessibility, internationalization, and unit testing. Additionally, the Senior UI Architect will identify technical debt and suggest paths to migrate to new technologies, ensuring alignment with the overall technical strategy of the company. Primary responsibilities will include: Architectural Leadership: Defining and overseeing the UI architecture for various projects, ensuring alignment with the company's technical and business objectivesTechnology Strategy: Evaluating, recommending, and implementing new UI technologies and frameworks to keep the company at the forefront of industry trendsFramework Expertise: Providing expert guidance on React and Angular, including best practices, component architecture, state management, and performance optimizationNx Implementation: Utilizing Nx to manage and scale large monorepos, streamlining development workflows, and enhancing project maintainabilityAccessibility: Ensuring that all UI components and applications comply with accessibility standards (e.g., WCAG) and are usable by people with diverse abilitiesInternationalization: Implementing and maintaining internationalization (i18n) strategies to support multiple languages and locales, ensuring a seamless user experience globallyTechnical Debt Management: Continuously identifying areas of technical debt within the UI codebase and suggesting and implementing paths to migrate to new, more efficient technologiesCollaboration: Working closely with cross-functional teams, including product managers, designers, and backend developers, to deliver cohesive and user-centric solutionsStandardization: Developing and enforcing UI development standards and best practices across the organizationMentorship: Mentoring and guiding UI developers to foster their professional growth and ensure the delivery of high-quality codeInnovation: Driving innovation by exploring new technologies, techniques, and tools that enhance the user experienceCode Review: Conducting code reviews to ensure adherence to best practices and architectural standardsUI Unit Testing: Developing and implementing robust unit testing strategies for UI components to ensure high-quality and reliable codeThe Candidate:Required skills/qualifications:Bachelors degree in Computer Science or equivalent 5-8 years of experience in UI development and architectureProven experience with Angular and React frameworksStrong understanding of UI/UX principles and best practicesExperience with TypeScript, JavaScript, HTML5, CSS3, and modern front-end build tools (Webpack, Babel, etc.)Demonstrated experience with accessibility standards and tools (e.g., ARIA, Lighthouse)Proven track record of implementing internationalization (i18n) and localization (l10n) strategiesStrong knowledge and experience in UI unit testing with frameworks and tools such as Jest, Jasmine, Karma, or similarExperience in implementing responsive design using frameworks such as Bootstrap, Tailwind CSS, or similarDeep understanding of state management libraries (Redux, NgRx, etc.)Familiarity with RESTful APIsExperience with testing frameworks (Jest, Jasmine, Karma) and CI/CD pipelinesStrong problem-solving and analytical skillsExcellent communication and leadership abilitiesAbility to work in a fast-paced, dynamic environment and manage multiple prioritiesIn-depth experience with Agile methodologies like SCRUMFluency in written and spoken English Preferred skills/qualifications:Experience with applications hosted in AzureExperience with Nx for managing monoreposExperience with other UI frameworks and libraries (Next.js, Vue.js, etc.).Proficiency in UI automation testing tools and frameworks such as Selenium, Cypress, or PuppeteerExperience working in a Software as a Service model (SaaS) Active participation in the developer community through blogging, speaking at conferences, and contributing to open-source projects

The Software Engineer will be responsible for developing and delivering high-quality solutions to the higher education community. This role requires collaboration, analysis, coding, testing, and maintenance to ensure the best possible outcomes for our products.Primary responsibilities will include:Analyzing business requirements, providing constructive suggestions and input that help refine acceptance criteriaUnderstanding the design for enhancements in the product and developing accordingly; actively participating in design discussions and create HLD and LLD.Participating in all phases of product development through development, unit testing, testing and demonstrationDeveloping testable, reusable, efficient, legible code for enhancements in Product SuiteStabilizing and maintaining the Product Suite, analyzing the root cause of issues, and suggesting areas for improvementWorking with team members, clearing blockers and ensure delivery of high-quality software and meet team commitments.Actively participating in SCRUM ceremonies to raise issues/areas of concern and suggest areas of improvementSharing knowledge through technical presentationsThe Candidate:Required skills/qualifications:BE/BTech/MCA degree or above in Computer Science/IT or equivalent functional experience5-6 years of relevant experienceStrong technical background on Microsoft technologies (C#, ASP.NET, MVC) with experience in web-based application developmentHands-on experience in .NET/.NET Core, MVC, Web API, WCHands-on experience with CSS, JavaScript-jQuery, TypeScript, with one or more UI frameworks (React, Angular)Hands on experience on SOLID Principles, Design Patterns, OOPS, coding standardsExperience in programming and usage of NUnit & MoqWorking experience with Azure DevOps (or TFS) and Git source management and CI/CD implementationsKnowledge on Microsoft Azure, Dynamics 365 on customization Building BlocksSolutions Building, Layering and PublishersSchema, Workflow, Business Rules, Plugins?Flow/Power Automate with connectorsAzure Functions, Logic Apps, Power Apps?Integrating with 3rd party ISVs?Experience in analysing business requirements and provide viable technical solutions and discuss impacted areas.Experience in developing standards and procedures to determine and suggest solutions and multiple alternatives to resolve issues and areas of concern and improve product qualityExperience in creating HLD and LDD and lead team in development.Experience developing testable, reusable, efficient, legible code for enhancements?Experience with unit testing and debugging and troubleshooting skillsTakes accountability, self-motivated, Results-oriented, reliable, and enthusiasticStrong analytical and problem-solving skillsFamiliarity with SCRUM or other Agile methodologiesAbility to participate in SCRUM ceremonies, providing constructive suggestions and inputAbility to actively contribute to team commitmentsStrong communication skills and ability to work well in a team environment, Comfortable with direct communication with all levels of technical and business resources.Fluency in written and spoken English

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.Anthologys Student Development team focuses on using both industry standards and cutting-edge technologies to develop innovative solutions that are essential to our users success. This position guides the architectural direction of our products; is involved in identifying and tracking current risks and future trends; gets hands-on with solution design, vetting 3rd parties, and complex coding and triaging; and is a self-driven technology leader capable of collaboration and clear communication. You will become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos. You will embrace test driven development as an integral part of what you deliver as a software developer. You will also be willing to respond to the unique challenges of delivering and maintaining cloud-based software.Primary responsibilities will include:Informing Product team of architectural and technical debt risks and opportunities enabling informed decisionsCreating and/or maintaining architecture documentation directly or via delegation in various forms for purposes including:Onboarding new hiresIllustrating future changes and reviewing impact to the systemRequest for Proposals (RFPs)Input for Marketing materialMentoring developers through training, code reviews and other forums to continuously improve the teams skills and mindsetContributing to resolving difficult areas or extreme challenges to illustrate what concepts are possible and those that might be too far out of reachThe Candidate:Required skills/qualifications:Bachelors degree in Computer Science, Computer Engineering or similar technical discipline or equivalent demonstrable experience8-12 years of relevant experience in software developmentExperience working in a geographically distributed SCRUM development environmentFront-end development experience with expertise in React.JS, Redux, Saga, JavaScript, Typescript, ES6, Bootstrap, HTML5/CSS/SCSSSolid understanding of front-end development principles including responsive design, UI/UX best practices, and front-end framework librariesExtensive hands-on experience with back-end development using ASP.Net Core, C#, Web API, Entity Framework Core, Relational databasesExperience unit testing both front-end and back-endExperience with REST API designExperience with .NET Framework and .NET CoreExperience in microservicesExperience with the Azure platformExperience in design patternsExperience in T-SQLExperience in Asynchronous programmingExcellent understanding of OOPS concepts, SOLID design principle, design patterns, and coding standardsDebugging and troubleshooting skillsClear and open communication skills, ability to communicate effectively with both technical and non-technical audiencesAbility to see the big pictureStrong attention to detail and analysis skillsFluency in EnglishPreferred skills/qualifications:Masters degree in Computer ScienceExperience in any of the messaging queueExperience in Docker and AKSExperience in micro front-end This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employmentwithout regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

As a Graphic Designer on the Brand Strategy team, you will be responsible for creating and maintaining a wide spectrum of branded materials, with a strong focus on web design and digital assets for the global Anthology Marketing and Communications team. As a key member of Creative Services, the Graphic Designer will support a diverse set of internal stakeholders including web, communications, field marketing, product marketing, and events. You will play a critical role in maintaining brand standards and stewarding the Anthology visual identity.Primary responsibilities will include: Producing on-brand designs for websites, landing pages, events, and other online propertiesCreating and maintaining design templates for collateral, brochures, tradeshow graphics, and more Recommending courses of action for improving existing assets, developing new concepts, and weaving innovative ideas into Anthology-branded designsCollaborating with internal stakeholders and copywriters on design development Developing assets and providing all relevant files and materials for project completion Effectively communicating with internal team members on project phases, goals, and completion dates Upholding and elevating Anthology's brand design guidelinesThe Candidate: Required skills/qualifications: 3-5 years of relevant work experience and a strong portfolio Proficient in typography, color, composition, and general graphic design best practices Experience using state-of-the-art graphic design software and can learn quickly and adapt as technology becomes more sophisticated Solid understanding of UI design, as well as digital and print design Excellent oral and written communication skills Ability to prioritize and manage a fluctuating list of day-to-day project execution and deliverables Ability to work independently Experience with Adobe Creative Suite, including Photoshop, InDesign, and Illustrator Ability to juggle multiple projects in fast-paced environment Strong attention to detail Fluency in written and spoken EnglishPreferred skills/qualifications:Figma, PowerPoint, and Asana experience

Primary responsibilities will include:Learning quickly and developing creative solutions that encompass performance, reliability, maintainability, and securityApplying hands-on technical design and implementation solutions using the AWS tool suite and other components to support Anthology products that utilize an expansive data lakeWorking with the development manager, product manager, and engineering team on projects related to system research, product design, product development, and defect resolutionBeing willing to respond to the unique challenges of delivering and maintaining cloud-based software. This includes minimizing downtime, troubleshooting live production environments, and responding to client-reported issuesWorking with other engineering personnel to ensure consistency among productsThrough continued iteration on existing development processes, ensuring that were leading by example, fixing things that arent working, and always improving our expectations of ourselves and othersThriving in the face of difficult and complex problemsWorking independently with limited supervisionCoaching a review work of lower-level professionalsThe Candidate:Required skills/qualifications:5-8 years of experience designing and developing enterprise solutions, including serverless/functionless API servicesExpert knowledge of the OOPExperience with both relational database management systems and document-oriented databasesExpert data structure algorithm analysis and design skillsKnowledge of modern security and authorization schemes, including SAML, SCIM, OIDC, OAuth, and OAuth2Knowledge of distributed systems and tradeoffs in consistency, availability, and network failure toleranceExpert knowledge of professional engineering best practices for the full SDLC, including coding standards, code reviews, source control management, build processes, testing, and operationsExpert knowledge of a broader set of tools in the AWS tool suite (CDK, CloudFront, CloudWatch, CodeCommit, CodeBuild, CodePipeline, Lambda, API Gateway, SNS, SQS, S3, KMS, Batch, DynamoDB, DMS), Docker, Service meshes, MicroservicesExperience with JFrog ArtifactoryProficiency in Python, Typescript/JavaScript, Projen/JSIIProficiency in SQL using Snowflake, Oracle, MSSQL, PostgreSQL, or other RDBMSFluency in written and spoken EnglishPreferred skills/qualifications:Experience with designing, developing, and operating scalable near real-time data pipelines and stream processingExperience with designing and implementing ETL processesExperience with fact/dimensional modeling (Kimball, Inmon)Extra-curricular data projects or open-source contributions that youve developed on your ownPrevious experience in the education industry and e-learning technologies

Job DescriptionSalesforce AdministratorIndia - RemoteThe Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com. Our Enterprise Applications Services team is focused on the administration and support of all corporate business applications at Anthology. As a member of the CRM Operations team within Enterprise Applications Services, the Salesforce Administrator will be responsible for providing support and configuration of Sales and/or Support Automation applications, including Salesforce Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ for all Anthology lines of business. The Salesforce Administrator will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow. Primary responsibilities will include: Interfacing daily with the Sales, Marketing, Business Operations, Sales Automation and/or Customer Support teams in support of Salesforce Sales Cloud, CPQ, Commerce Cloud, Experience Cloud and/or Service Cloud Providing administration and support for our Kantata (formerly Kimble) professional services tool within SalesforceDesigning, building, and implementing system configuration enhancements Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales and/or Service Automation applicationsDriving and increasing user adoption and ensuring satisfaction, including delivering training and support to users Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliabilityThe Candidate: Required skills/qualifications: 2-5 years of experience in the administration of Salesforce.com in support of a Sales or Support organization Bachelors degree or equivalent experience Salesforce Administrator Certification 2 or more years of experience delivering maintenance and support for Kantata PSAExperience working with custom objects and Flows on the Lightning experienceStrong understanding of how automation applications can be leveraged to improve business processes and the bottom lineExpert functional understanding of systems, databases/database terminology Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.) Clear and articulate oral/written communication skills Self-motivated to prioritize and execute complex tasks with time-sensitive deadlinesProven analytical, evaluative, and problem-solving abilitiesStrong team and customer service orientation Fluency in written and spoken English at CEF B2 level or abovePreferred skills/qualifications: Experience supporting Salesforce CPQ Experience with interfaces to other applications such as ERP, Planhat, Eloqua, and Azure integrations Experience working in Agile teams, leveraging AzureDevOps for user story and bug trackingExperience at technology company and/or in education

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.This position leads upgrade and maintenance of customer systems for our Reach CRM solution. The Reach CRM solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each students unique experiences and needs at every stage of their lifecycle.The Customer System Engineer is accountable for the successful delivery of the Reach CRMs web application portal based on customers organizational process. This includes ensuring the overall technical solution and architecture is aligned with the enterprise architecture and customer specifications function with high quality. The candidate must be proactive, self-starting, professional and strive for consistent high-quality results.Primary responsibilities will include:Gaining expert understanding of product functionality, integration touch points and customization of web portals based on customer requirementsWorking knowledge of Microsoft D365 CRM workflows, flows, plug-ins, BPF, and Power Automate, and file import-export framework to bring the data from external systemsMaintenance and debugging of customer environments including tools, technologies required for troubleshooting these activitiesUpgrading customer systems to new versions of portal application and supporting technologiesCollaborating across multiple teams including development, product management, professional services and customer supportCommunicating information clearly, accurately and timely to team members, customer-facing teams and the customersIdentifying, recognizing, and escalating risks and issues, as well as provide status updatesPerforming assigned project tasks with minimal supervisionPreparing design and technical documentationFostering an environment of teamwork both internally and externallyEstablishing positive, professional relationships with client staff inclusive of professional demeanor, conduct, and appearanceThe Candidate: Required skills/qualifications: Bachelor's degree and/or relevant work experience2-4 years of experience in commercial software Development in a SaaS-based companyExperience in developing with C# ASP.NET MVC Web Applications, JavaScript, SQL, HTML, CSS, OData, Angular/ReactGood understanding of design patternsExperience with source control management systems and continuous integration/deployment environmentsDebugging and troubleshooting skillsDemonstrated ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and/or onsite engagementsExcellent written and oral communication skillsFluency in written and spoken EnglishPreferred skills/qualifications: Software development experience implementing complex software packages and/or CRM implementationsUnderstanding of Microsoft Azure, Logic Apps, and Power Apps, Dynamics 365 - Solutions Building, (Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins)Familiar with WCAG, Application Insights, Kendo UI, TPC/Sitefinity framework applicationHigher Education industry experience

Our Enterprise Applications Services team is focused on the administration and support of all corporate business applications at Anthology. As a member of the CRM Operations team within Enterprise Applications Services, the Salesforce Administrator will be responsible for providing support and configuration of Sales and/or Support Automation applications, including Salesforce Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ for all Anthology lines of business. The Salesforce Administrator will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow. Primary responsibilities will include: Interfacing daily with the Sales, Marketing, Business Operations, Sales Automation and/or Customer Support teams in support of Salesforce Sales Cloud, CPQ, Commerce Cloud, Experience Cloud and/or Service Cloud Providing administration and support for our Kantata (formerly Kimble) professional services tool within SalesforceDesigning, building, and implementing system configuration enhancements Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales and/or Service Automation applicationsDriving and increasing user adoption and ensuring satisfaction, including delivering training and support to users Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliabilityThe Candidate: Required skills/qualifications: 2-5 years of experience in the administration of Salesforce.com in support of a Sales or Support organization Bachelors degree or equivalent experience Salesforce Administrator Certification 2 or more years of experience delivering maintenance and support for Kantata PSAExperience working with custom objects and Flows on the Lightning experienceStrong understanding of how automation applications can be leveraged to improve business processes and the bottom lineExpert functional understanding of systems, databases/database terminology Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.) Clear and articulate oral/written communication skills Self-motivated to prioritize and execute complex tasks with time-sensitive deadlinesProven analytical, evaluative, and problem-solving abilitiesStrong team and customer service orientation Fluency in written and spoken English at CEF B2 level or abovePreferred skills/qualifications: Experience supporting Salesforce CPQ Experience with interfaces to other applications such as ERP, Planhat, Eloqua, and Azure integrations Experience working in Agile teams, leveraging AzureDevOps for user story and bug trackingExperience at technology company and/or in education

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our?Software?Engineers, along with ProdUX professionals, are fundamental to the creation of solutions for our member institutions. Were looking for a Senior Software Engineer to join our growing team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions. You will be working with a team that participates in the full life cycle of product development from discovery to delivery. As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers.Primary responsibilities will include: Designing?and implementing?solutions?for the areas of the application?owned by the team Taking?ownership?of?the team's?product areas running in production Learning?and applying?new system?design responsibilities Resolving?production issues and?defects for solutions owned by the?team Ensuring?proper team and inter-team?communication practices Identifying?issues with internal?team?communication practices Guiding?process improvement?initiatives on the team Leading?solution design on the team Helping?ensure the team is scoping?work properly Mentoring?team members earlier in?their careers The Candidate: Required skills/qualifications: 5-8 years of experience developing software in a team environment Experience with server-side technologies such as .NET Core, Asp.NET MVC, and VB.NET Experience with front-end libraries and frameworks such as ReactExperience with relational and/or NoSQL databases Desire to work as a member of an inclusive, cross-functional team Broad knowledge of core software development concepts Fluency in written and spoken EnglishPreferred skills/qualifications:Degree in Computer Science or related field or relevant years of work experience Experience in CSS, JavaScript, and HTMLExperience in C#, VB.NET, Groovy, and Grails

The Opportunity:As an Application Consultant you will leverage your expertise in Anthologys Reach and Raise products and your customer service skills to provide valuable consulting services to our customers. You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand customer needs, provide solutions, and lead customer engagements to drive positive outcomes. With a focus on customer satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our customers' implementations and ongoing operations.Primary responsibilities will include:Serving as the primary customer contact relative to service delivery needs and ManagementUnderstanding customer business objectives and managing service delivery expectationsFacilitating and coordinating customer and internal stakeholder communicationServing as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise productsConfiguring, integrating and developing Anthology Reach and Raise business solutionsAssisting business owners in translating concepts and requests to written requirementProviding problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutionsRecommending system configurations and proposes business solutions where appropriateDeveloping, coordinating, and implementing plans to test processes during system/process development including quality assurance testingEvaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new featuresCommunicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholdersPerforming ad-hoc system training as neededDriving escalated Product support tickets to resolution by coordinating with appropriate internal teamsParticipating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practicesDocumenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharingContributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagementsCreating and updating Salesforce cases for activity managementFollowing existing initiative plans or templates, contributing to and coordinating weekly activity reports and communicationThis role requires occasional travelThe Candidate: Required skills/qualifications: Bachelors degree in Computer Science, Engineering, Business Administration, Finance or other related field2-5 years of experience working with Microsoft DynamicsExperience with MS SQL Server scripting or building SSIS packagesPower Platform experience (PowerApps, Power BI, Power Automate)Strong communication and interpersonal skillsExecutive/Senior Management communication experienceDemonstrating strong analytical and logical thinking skillsAbility to work independently and with cross-functional global teamsAbility to thrive in a fast-paced environment and have a positive attitudeAbility to manage and prioritize multiple tasksAbility to learn and adapt quickly to working with new technologiesExcellent troubleshooting and problem-solving skillsExcellent written and oral communication skillsProven effective listening skills Ability to influence, negotiate, and build consensusFluency in written and spoken English at CEF B2 level or abovePreferred skills/qualifications: Technical support or system administration experienceBusiness analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problemsExperience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM softwareExperience with MS SSRS and Power BIMicrosoft Power Platform + Dynamics 365 Core certificationHigher Education industry experienceKnowledge of MS Dynamics HigherEd AcceleratorExperience with HTML and JavaScript .

The Opportunity:Reporting to the Senior Director, Global Customer Support, this position is responsible for the quality of support of the assigned Support Analysts, Tier 1 and Tier 2 Support personnel. This position is responsible for partnering with other leaders to drive customer success leading to improved renewal/referral rates. This position requires a leader who is devoted to delighting customers and developing their teams leading to a culture of highly engaged professionals. Primary responsibilities will include: Leading the assigned support teams who support customers using all Anthology products, globally Directing, leading, and coaching front-line managers Partnering with peers across Global Support, allowing teams to build our Anthology Global Support Experience into a competitive advantage Partnering and leading escalated customer engagements, using empathy, business acumen, and being an advocate for the customer needs and concerns Using a Team ONE approach to leadership, putting the needs of the entire Global Support organization and our respective customer base above all other targets Communicating effectively across all levels of an organization, effectively breaking down company strategy for a front-line employee while also being able to effectively influence a CEO Building very strong interpersonal relationships with peers, employees, and all stakeholders relevant to the success of Anthology, our customers, and students of higher education Hiring, developing, and retaining talent Helping build a best-in-class Career Development Program that allows our employees not only to grow but to see the connection of their work to the impact it has on our customers lives .The Candidate: Required skills/ qualifications: Bachelors Degree with at least 10 years in the Customer Support business, with at least 5 years leading leaders Exceptional customer focus with an ability to understand customer need Ability to work cross functionally across Global Support teams, product teams, and other teams that are devoted to the customers success Proven track record of leading teams that truly want to deliver a great experience for customers with every single interaction Proven track record of developing managers into leaders Complex problem solving with an ability to deliver in a highly competitive environment Capability to manage multiple priorities, gaining cooperation while driving accountability Fluency in written and spoken EnglishPreferred skills/qualifications: Knowledge of the Ed Tech space.

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.The Integration Development team is dedicated to creating seamless integration experiences that enable efficient interoperability between Anthology products. This role involves creating solutions that not only integrate Anthology products effectively but also enable Anthology customers and partners to extend these solutions to work with third-party applications.Primary responsibilities will include:Developing and maintaining software on the Azure platformEnsuring the software delivered matches business needsDeveloping software in a group or independentlyDirectly communicating with all levels of technical and business resourcesParticipating in all phases of product development from concept through estimation, development, code review, unit testing, testing and demonstrationCreating and/or determining feasibility of robust software solutions by analyzing problem definition and requirementsActively participating in SCRUM ceremonies, providing constructive suggestions and input that help refine acceptance criteriaWorking with team members to ensure delivery of high-quality softwareGuiding and mentoring Software and Associate Software DevelopersDocumenting and sharing knowledge in an organized mannerCoordinating and working with developers and business stakeholders to understand business requirements, design specifications and develop codeInvestigating and resolving integration-related issues such as performance issues, data discrepancies, and security concernsWorking closely with cross-functional teams to understand integration requirements and provide technical onboarding support for other product development teamsThe Candidate:Required skills/qualifications:6-8 years of relevant experience in software developmentIn-depth knowledge of the Microsoft Azure cloud platformExtensive hands-on experience with development in ASP.Net, and C#Thorough experience in code reviews, debugging, and troubleshootingWell-versed with API creation, Asynchronous Messaging, and other integration conceptsSolid understanding of all phases of SDLCGood analytical skills as well as a solid object-oriented programming, good knowledge of project life cycles and large project experienceGood understanding of CI/CD using cloud platforms such as Azure DevOps or similarWell-versed with Agile way of working and onsite-offshore coordinationExcellent written and oral communication skillsResults-oriented team player and excellent interpersonal skillsTakes accountability and self-motivatedFlexible and willing to accept change in priorities as necessaryAbility to function in a collaborative and dynamic development environmentExperience with various Azure services including but not limited to:Azure Service Bus for messagingAzure Functions for serverless computeAzure SQL Database for relational data storageAzure Cosmos DB for NoSQL data storageExperience in implementing one or more of the following as high performance/concurrency solutions using C# web services:EAI (Enterprise Application Integration)EII (Enterprise Information Integration)B2B (Business to Business)B2C (Business to Consumer)Fluency in written and spoken EnglishPreferred skills/qualifications:Knowledge of unit testing, integration testing, and end-to-end testingKnowledge of Azure security best practices and conceptsUnderstanding of Application Integration use cases, methods, and security.

The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visit?www.anthology.com.We are looking for a motivated, technically-savvy and customer service-oriented Tier 3 Support Engineer to join our Chennai, India Technical Support team. This position primarily interfaces with our Tier 2 Support, Service Delivery and Product Development teams.Primary responsibilities will include:Providing multi-level database troubleshooting and technical support to Tier 2 Client Support staffWorking closely with Tier 2 Client Support staff as well as act as interface between Tier 2 and product development/engineering/third party vendorsWorking closely with Product Development and implementation teams to resolve client issuePerforming fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolutionAddressing software defects and advanced customer issues with timely resolutionsWorking with QA, Development, and Operations teams on understanding of issues and steps needed to resolve the issuesSuggesting enhancements to the existing algorithms and services.?Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.The Candidate:Required skills/qualifications:Bachelors or Mastersdegree in Computer Science or Software Engineering preferred2-5 years of experience in software developmentExcellent analytical and problem solving skillsExcellent interpersonal skills and ability to work in teamsExceptional listening, written and verbal skillsProficient in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat)Proficient with multiple computer operating systems UNIX/Linux and WindowsProficient in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP)Understanding of Database structures and database administration principlesDemonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating directionExcellent analytical and problem solving skillsExcellent interpersonal skills and ability to work in teamsExceptional listening, written and verbal skillsFluency in written and spoken EnglishPreferred skills/qualifications:Familiarity with Databases in a Java application environmentKnowledge of Oracle, Postgres and MS SQL Database environmentsKnowledge of clustered environments and Load balancer configurationExperience with deep-dive analysis of enterprise products running on AWS utilizing Application Performance Monitoring tools such as New Relic or VisualVMExperience working with a global teamPrevious experience in the education industry and e-learning technologiesKnowledge of Unix Shell scripting