Senior IT Engineer Location: Bangalore Job Type: Full-Time Experience: 5+ Years Reports To: Head of IT Job Summary The Senior IT Engineer position requires an experienced individual to lead endpoint infrastructure and IT support operations, focusing on management, security, and optimization. The successful candidate will possess expertise in ManageEngine, CrowdStrike, and Endpoint Management. They will also deliver technical support, troubleshooting, and IT service management. This role encompasses endpoint security, patch management, automation, IT support, and incident response, ensuring adherence to industry standards. Key Responsibilities IT Support & Service Management Provide Level 2 - IT support for endpoint-related issues limited to Laptops. Troubleshoot and resolve hardware, software, network, and application issues for end-users. Manage and maintain IT support tools like ITAM, ITSM platforms. Ensure timely resolution of IT tickets and maintain SLA compliance. Conduct root cause analysis for recurring IT issues and implement preventive measures and documentation. Endpoint Management & IT Operations Deploy, manage, and optimize ManageEngine Endpoint Central, Patch Manager, and Removable Device Control. Oversee endpoint provisioning, patching, configuration, and compliance across Windows, macOS, and Linux environments. Automate endpoint management tasks to improve efficiency and minimize security risks. Manage MangeEngine MDM for device administration. Support remote users and hybrid work environments by secure remote access solutions. Security & Threat Management Implement and maintain CrowdStrike Falcon for endpoint security, threat detection, and incident response. Investigate, analyze, and mitigate security threats on endpoints and IT infrastructure. Enforce endpoint security policies, antivirus, encryption, etc. IT Compliance & Risk Management Ensure compliance with ISO 27001, NIST, and other regulatory frameworks for endpoint security. Conduct regular vulnerability assessments, security audits, and endpoint hardening to minimize risks. Maintain IT documentation, SOPs, and endpoint policies in alignment with IT security best practices. Infrastructure Support & Collaboration Work closely with Information Security and Compliance teams to maintain a secure IT ecosystem. Troubleshoot complex IT infrastructure issues related to endpoint security, patching, and performance. Key Skills & Qualifications Technical Skills: IT Support & Troubleshooting (Windows, macOS, Linux, Networking). ManageEngine (Endpoint Central, Patch Manager, ServiceDesk Plus, Asset Management). CrowdStrike Falcon (Threat Detection, EDR, Response & Integration). Endpoint Management (MDM) Patch Management & Automation Security Compliance Awareness (ISO 27001, NIST, SOC 2, etc.) Experience & Certifications (Preferred): 5+ years of experience in IT engineering, endpoint security, or infrastructure management. Hands-on experience with enterprise endpoint management solutions. Certifications such as CrowdStrike CCFA, ITIL, ManageEngine certifications are an added advantage. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and end-user support skills. Ability to work under pressure and handle critical incidents. Experience working with cross-functional IT and security teams. Why Join Us? Be a key player in securing and optimizing IT infrastructure. Work with the latest endpoint management and cybersecurity tools. Collaborate with a highly skilled IT support and security team in a dynamic environment.

Develop and implement sales and marketing plans to achieve company targets and goals Identify potential customers, generate leads and follow up with them to secure new business opportunities Build and maintain relationships with existing customers to maximize retention and identify opportunities for upselling or cross-selling Research and analyze market trends and competitor activity to develop effective marketing strategies Collaborate with cross-functional teams, including product development, operations, and customer service to ensure that customer needs are met Prepare and deliver presentations, proposals, and quotes to potential customers Attend trade shows, conferences, and other events to promote the company's products and services Conduct market research to identify new products, services, and features that could increase sales and profitability Monitor sales performance and provide regular reports on progress towards achieving sales targets Excellent communication and interpersonal skills Strong analytical and networking skills

Key Responsibilities:Take the end-end ownership of large product/ application modules and be the technical POC and champion for its scale, stability, and long-term performance.Design, develop, and maintain scalable and secure backend systems/ applications.Write clean, maintainable, and efficient code that adheres to industry best practices.Drive design discussion of complex features and own development of these modules across the application stack.Mentor and lead a small team of junior developers and ensure quality code output (via code reads, reading references, etc.) from them.Work closely with Architects, engineering managers to continuously evolve and innovate the enterprise-class Products.Work closely with frontend developers to integrate backend functionality.Participate actively to hire and onboard top-quality engineers within Capillarys engineering teams.Integrate third-party services and APIs as required.Conduct regular code reviews and performance tuning.This is an Individual Contributor role with minimum management responsibilities. You will be expected to write code actively.Skills And ExpertiseInnovative and self-motivated with a passion to develop complex and scalable applications.4+ years of experience in software development with a strong focus on algorithms and data structures.Strong coding and design skills with prior experience in developing scalable & high availability applications using Nodejs is requiredA good understanding of Observability principles (Metrics, Logging, Monitoring, Alerting) is neededExposure to scalable Distributed Systems Architectures, Micro-Services, Docker, Kubernetes, Cloud Platforms (AWS, Azure, GCP)Work experience with Relational databases is required (primarily MySQL)Prior work experience with Non-Relational databases (primarily Redis, MongoDB) is an added plus.Experience with development tools such as Git, JIRA, etc.Strong Analytical and Problem Solving Skills.B.Tech in Computer Science, Electrical or Electronics Engineering, or relevant programming experience.It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Role Summary:As the Tech Lead you will be responsible for providing technical oversight, conducting feasibility study, prioritization, initiation, execution and implementation for all project related work w.r.t. technology of the given program/solution. Have the ability to effect short-term and some long-term business goals, in relation to designing and delivering processes and technology solutions. He\She should be able to understand the techinical solution/ product been cater/sold to end client and manage client prespective plus internal stakeholder management. He\She should be a self driven person and manage the end to end solution execution using diffrent tech tools/stacks. Essential Responsibilities:- Design, define and execute project solution plans and revise as appropriate to meet project goals- Ability to execute the projects solutions using Agile ways of working (Scurm, Kanban, SAFe etc)- Organizing programs into work-streams, development of plans, identification, and management of dependencies- Review, analyze and evaluate business systems and user needs. Document requirements, define techinical scope and objectives and formulate systems to parallel overall business requirement for SDLC Life cycle.- Provide view in a conversation with designers, managers, owners, developers. Translate business requirements to system requirements- Conducting gap analysis between current and to-be requirements Possess skills to review manual processes within Operations to drive requirement gathering and documenting the requirement.Qualifications/ Requirements:- Bachelors or Masters degree in Information Systems/ Information Technology (IT)/ Science, Computer Science or related field or equivalent- Experience as Tech Lead/Senior Software Engineer for large/Small applications in a shared service environment- Experience on building integrations with multiple internal systems using service-oriented architecture & middleware technologies- Strong analytical, problem-solving skills, & clear communicator- Technical knowledge in React JS, Java, MySQL, Cloud, Microservices architecture, Kafka etc. Desired Characteristics- Prior experience in Managing medium to large size to project/solutions end to end independently.

The Solutions Architect will be responsible for creating and driving the technical strategy with cross-functional external and internal stakeholders.You will partner with customers and several teams to craft highly scalable, flexible, and resilient solutions that provide solutions to solve customer business problems and accelerate the adoption of Capillary Products. In collaboration with sales, you will drive revenue growth across a defined set of customers.As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Capillary products with enterprise customers. You will also need to be adept at interacting, communicating, and partnering with other teams within Capillary, such as customer success, professional services, Sales, and Technology, as well as representing your team to executive management.Must be open to travel at least 50%, including international.ESSENTIAL FUNCTIONS OF THE JOBA Solution Architect provides architecture leadership & subject matter expertise to client engagements focusing on complex & innovative products and reusable assetsPrior to kicking off a project as part of a product life cycle, the solution architect develops solution plans intended to support business investment decisions, which means they must hold the appropriate balance between costs, risks, and quality of the productThe solution architect creates innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of the technical environment.For that, you shall be working closely and continuously with the business/client to focus on meeting business/client requirements and incorporating broader aspects such as overall product costs/revenue, data privacy & sovereignty, business continuity, information security, integration with other systems, etc.You shall be a key player in identifying, defining, and implementing reusable assets and standards. The solution architect is also responsible for adherence to these standards and the consumption of reusable assets across products and portfoliosYou shall ensure relevant technical strategies, policies, standards, and practices are applied correctly across Technology programs, projects, and products.You shall also contribute to the development of architecture governance structures, methodologies, and compliance activitiesYou shall be working with vendors to assess vendor products, understand vendors delivery models and assist in implementing them at CapillaryA solution architect can work across multiple projects with varied stakeholders. You shall set architectural direction, build consensus, mediate conflicts, and provide technical leadership and advisory services to the business.You shall anticipate needs and potential objections and help to create an environment that solicits positive contributions from all participants: Solution and Technical Architects, engineering teams, product managers, project managers, product analysts, test and project teams, Information Security, and Operations.You will have excellent interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.You shall also cultivate lasting relationships across the business, IT, and vendors/industry analysts to maintain insight into the broader enterprise as well as industry trends.You shall be recognizing industry technology trends and emerging technologies understanding how they apply to Capillary and can drive their adoption into our organization.You shall be evangelizing and encouraging the importance of technical quality, emerging technologies, sharing & experimentation across the org through mentoring, hackathons, communities, etc.You shall guide others in resolving complex issues in solution architecture and solves complex, escalated aspects of a project. BASIC QUALIFICATIONSExperience collaborating with the cross-functional team to drive projects and solutions with customer satisfaction, exceed customer expectations and create and execute business plans to accelerate the adoption of Capillary Products.5+ years design/implementation/consulting experience in large-scale, enterprise applications5+ years experience working with multi-national customers in support of technology and salesDemonstrated experience developing enterprise application architectures to meet business requirements in complex environmentsExperience with cloud solutions, virtual platforms, software development experience, and operational management practices and frameworksUnderstanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems, and networking connectivityLarge-scale systems integration involving public, private, and hybrid cloud platformsTechnical degree required (Min BTech, BE - CSE / IT)PREFERRED QUALIFICATIONSMaster’s degree preferredProfessional experience architecting/operating solutions built on SAAS product and cloud PlatformExperience communicating across internal and external organizations

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Job DescriptionPerforms the day-to-day delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks. Specific responsibilities include:Performs operational activities as defined by Configuration Management policies and proceduresWork to fulfill Configuration Management Service Requests as assignedEngages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframesMentors the organization on Configuration Management services, concepts, policies, and proceduresOversees the design, coding, and testing of reports as neededCollects and reports metrics as requiredIdentifies and reports non-compliance situationsPerforms Configuration Management audits as directedIdentifies Service Improvement opportunitiesResolving any cross-functional (departmental or geographical) issuesSponsoring Service Improvement initiativesReporting on the effectiveness of Configuration Management to senior managementApproving and communicating the goals and objectives of Configuration Management.Good oral and written communication skills and a highly professional attitude are essentialBasic QualificationsMinimum a graduated degree with good communication skillsFair tech experience, should be good, and MS office suiteUnderstanding of security, risk and compliance frameworks, operating systems, and networking connectivityUnderstanding of API and Postman toolUnderstanding CRM business and current campaign trendsBasic understanding of digital marketingExternal Skills And Expertise

Web App Developer - React Native It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Capillary Technologies India Pvt. Ltd. is looking for Full Stack SDE 2 to join our dynamic team and embark on a rewarding career journey. Job Overview:The Full Stack SDE 2 is responsible for ensuring effective execution of duties within the assigned domain. The role involves a combination of technical expertise, problem-solving, and collaboration to achieve company goals.Key Responsibilities: Develop and implement strategies to improve workflow and efficiency. Collaborate with cross-functional teams to optimize processes and enhance productivity. Maintain compliance with industry regulations and company policies. Troubleshoot and resolve any challenges that arise in day-to-day operations. Provide mentorship and training to junior team members when required. Stay updated with industry trends and implement best practices. Work closely with stakeholders to understand business needs and drive innovation.Requirements: Bachelor's degree in a relevant field (specific qualifications may vary by job role). Prior experience in a similar role is preferred. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Proficiency in relevant tools and technologies. Adaptability and eagerness to learn and grow in a fast-paced environment.