(Kindly Share your resume @ 9258890586/ 8448838618)*candidate must be flexible and comfortable working in both day and night shifts.Role & responsibilities Coordinating between Onshore & Offshore teamStrong customer service approach to dealing with people at all levels internal and externalProvide World Class Client ServiceEngaged in handling calls of enterprises & different business units (Internal & External in US) Maintaining a daily report and communicating with our US clients on a regular basis.Creating functional requirements and data mapping specification for projectsPreferred candidate profile Excellent oral and written communication skills in EnglishProficient in writing emailsProblem-solving aptitudeAttention to details and ability to analyze and interpret dataAble to work on Google Doc and G-SheetsAbility to work effectively in a team environment.Pleasant, professional, and courteous personalityPerks and benefits Health Insurance CoverageDisability InsuranceLeave EncashmentSat & Sun weekly offSalary on timeReward & RecognitionEmployee Engagement

(Kindly Contact @ 8448838618/ 9953910998/ recruitment@caplineservices.com)Role & responsibilities Hands-on experience in handling operational activities and managing teams Timely escalations to mitigate risk of losing clients Oversee daily AR operations, ensuring timely and accurate billing, invoicing, and collections. Monitor and manage outstanding receivables, following up on overdue accounts. Preparing process related documents including but not limited to process updates, reference document Performance evaluation of team members, identifying performance gaps and timely escalations to the HR Overseeing the activities and performance of your team by tracking goals, setting individual targets, and facilitating the ongoing training of the members Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Work on feedback from the clients share and celebrate positive reviews and identify the cause and resolve it in case of negative reviews Promoting the organization's services Understand our ideal customers and how they relate to our services Preferred candidate profile Bachelors degree is mandatory Candidates with excellent written and verbal communication skills and good academic background The business is aligned with US business hours, therefore working in night shifts or 24 hrs rotational shifts in India is compulsory Candidates with 1 years of experience as an TL or AM from BPO/KPO industry Tech savvy, creative and research skills will be highly appreciated. Experience in customer relationship management Experience in managing and directing a team Good analytical skills with a detail oriented mindset Perks and benefits Health Insurance Coverage Disability Insurance Leave Encashment Sat & Sun fixed weekend off Reward & Recognition Employee Engagement Paid holidays and sick time

(Kindly Share your resume @ 8448838618)*candidate must be flexible and comfortable working in both day and night shifts.Role & responsibilities Coordinating between Onshore & Offshore teamStrong customer service approach to dealing with people at all levels internal and externalProvide World Class Client ServiceEngaged in handling calls of enterprises & different business units (Internal & External in US) Maintaining a daily report and communicating with our US clients on a regular basis.Creating functional requirements and data mapping specification for projectsPreferred candidate profile Excellent oral and written communication skills in EnglishProficient in writing emailsProblem-solving aptitudeAttention to details and ability to analyze and interpret dataAble to work on Google Doc and G-SheetsAbility to work effectively in a team environment.Pleasant, professional, and courteous personalityPerks and benefits Health Insurance CoverageDisability InsuranceLeave EncashmentSat & Sun weekly offSalary on timeReward & RecognitionEmployee Engagement

Job description(Kindly Share your resume @ 9258890586/ simranchoudhary@caplineservices.com )*candidate must be flexible and comfortable working in overlapping Shits (3PM - 12AM)ROLES ANDRESPONSIBILITIESOversee the entire lifecycle of employee management, from onboarding to retirement andoffboarding.Ensure compliance with company policies and legal requirements throughout all stages.Develop, implement, and update HR policies and procedures.Ensure all HR policies are communicated effectively and adhered to by all employees.Monitor and analyze attrition rates and implement strategies to improve employee retention.Conduct regular stay interviews to understand and address employee concerns.Design and implement employee engagement programs to foster a positive and productive workenvironment.Organize team-building activities, workshops, and other initiatives to enhance employee moraleand satisfaction.Conduct thorough exit interviews and analyze feedback to identify areas of improvement withinthe organization.Ensure effective communication channels are established and maintained within the HRdepartment and across the organization.SKILLS & REQUIREMENTBachelors degree in Human Resources, Business Administration, or a related field.Minimum of 2 years of experience in HR operations, with a strong focus on the hire-to-retireprocess.Proven experience in policy formulation, attrition management, employee engagement, and exitinterviews.Excellent communication and interpersonal skills.Strong leadership and team management abilities.Proficiency in HRIS systems and Microsoft Office Suite, particularly Excel.PERKS &BENEFITSHealth Insurance CoverageDisability InsuranceEmployee EngagementSat & Sun fixed weekend offReward & RecognitionEmployee EngagementPaid holidays and sick time