Scope of Work: Understanding our policies and managing certificates, arranging packing materials. Counting of stock and display of merchandise First week - Be a helping hand to our RSO, avoid attending customers individually. Greet customers, take them to specific category counters and make RSO attend them. Learning EZ sales billing procedure.

Key Responsibilities:- Design and Development:Create original jewellery designs using hand sketches, CAD software, or other digital design tools.Develop concepts for collections, custom pieces, and bespoke designs.Present design ideas through sketches, mood boards, or prototypes.Trend Analysis:Research current market trends, customer preferences, and emerging styles.Stay updated on materials, gemstones, and new technologies in jewellery production.Team collaboration: Closely working with intra team & cross functional teams.Skillset & Qualifications:-Graduate from a jewellery design school.1 - 3 yrs of prior experience in jewellery designing.Knack for creativity & innovation in the designs.Team player.Job location :- MIDC, Andheri (E), Mumbai

Role OverviewWe seek a visionary Brand Manager to elevate our luxurious brand across digital and offline channels. If youre a strategic thinker passionate about social media and influencer marketing, we want you to help us dazzle the world.What Youll Do1. Shape Our Brand Craft and execute > Stay ahead of market trends and competitor moves to seize new opportunities. Ensure our brand voice is consistent across all touchpoints.2. Content & Imagery Visual Style: Oversee the visual style that embodies luxury, including high-contrast imagery, and refined color palettes (such as golds, blacks, and deep hues), with a view of elegant compositions, and product focus. Consistency: Ensure all visual elementsphotography, illustrations, typographyare consistent across all platforms. This includes website design, social media, and print materials.3. Digital Marketing Collaborate with digital marketing team for impactful digital campaigns: SEO/SEM, email, social media, and more. Analyze and report on digital marketing performance & Social media campaigns.4. Elevate Offline Presence Design and deliver compelling offline marketing initiatives: TV, OTT, OOH, print, events, and partnerships. Enhance our in-store presence with retail partners.5. Own Social Media Oversee content creation and strategy for all social platforms. Launch and monitor innovative social media campaigns to grow our community. Cultivate relationships with influencers and brand ambassadors.6. Champion Influencer Marketing Identify and collaborate with influencers to amplify our brand. Measure and report on the impact of influencer campaigns. Work with7. Analyze and Optimize Drive consumer research for the organization and derive actionable business insights. Use data to drive decisions and optimize marketing efforts. Present insights on brand performance and campaign ROI.8. Lead the Team Inspire and guide the marketing team to execute brand strategies. Work cross-functionally with product, sales, and customer service teams.What Were Looking For Degree in Marketing, Business, or related field; masters preferred. 6 to 10 years of work experience in brand management with digital and offlinemarketing expertise Proven track record in social media and influencer marketing. Strong analytical skills and familiarity with marketing analytics tools. Exceptional communication and interpersonal abilities. Creative, strategic thinker with a passion for brand building. Thrive in a fast-paced, dynamic environment.

Job responsibilities :- Social Media Management: Develop, manage, and optimize social media strategies for platforms including Facebook, Instagram, LinkedIn, Twitter and YouTube. Plan and execute social media content calendars to ensure consistency and brand alignment. Engage with global audiences by responding to comments, messages, and queries in a timely manner. Analyze performance metrics and adjust strategies to optimize engagement and reach. Collaborate with designers, copywriters, and other team members to create compelling content (graphics, videos, and posts). Content Creation & Strategy: Develop engaging and relevant content tailored to international markets and audiences. Create blog posts, newsletters, and marketing copy aligned with brand messaging and audience preferences. Work with creative teams to ensure high-quality visuals and videos align with marketing goals. Market & Competitor Analysis: Stay up-to-date with digital marketing trends, emerging platforms, and industry best practices. Conduct market research to understand target audiences, industry shifts, and competitor strategies. Provide insights and recommendations for improving digital marketing efforts. Requirements & Qualifications: 2-5 years of experience in social media management and digital marketing (preferably in an international business setting). Proven experience managing multi-platform digital campaigns. Excellent written and verbal communication skills in English (additional languages are a plus). Creativity, adaptability, and a results-oriented mindset. Strong organizational and project management skills.

Eligibility CriteriaEducation, Certificate(Relevant education,achievement &certification)1. Bachelor degree from a reputed university/college2. MS Office & proficiency in excel is a mustKnowledge(knowledge gained inthe past relevant tothis requirement)1. Knowledge of handling Retail Store Operations2. Selling & customer service3. Good knowledge of Jewellery - Gold, Diamond, Platinumand Silver will be an added advantage4. MIS ReportingExperience(Specific type oramount ofexperience)1. Minimum 4-5 years of relevant experience in front-endretail operations as Asst.Manager/Store Manager.Preferably with an established Retail Brand2. Experience in handling customer queries & grievancehandlingYour KRA/KPI 1. Communicate with the customer and sell with the completeproduct description2. Influencing and selling jewellery3. Addressing all customer queries4. Following up with the customers5. Ensure that the store is clean, safe and presentable forcustomers6. Completing payment transactions; preparing merchandisefor delivery7. Contributes to team effort by accomplishing related resultsas needed.8. Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.9. Prepares sales and customer relations reports by analyzingand categorizing sales information; identifying andinvestigating customer complaints and service suggestions.10. Retaining the existing or new customers11. Maintain and monitor store inventory12. Coordinating with inter departmental personnel13. Working on ERP system, Magento, Ameo etc

Eligibility CriteriaEducation, Certificate(Relevant education,achievement &certification)1. Bachelor degree from a reputed university/college2. MS Office & proficiency in excel is a mustKnowledge(knowledge gained inthe past relevant tothis requirement)1. Knowledge of handling Retail Store Operations2. Selling & customer service3. Good knowledge of Jewellery - Gold, Diamond, Platinumand Silver will be an added advantage4. MIS ReportingExperience(Specific type oramount ofexperience)1. Minimum 4-5 years of relevant experience in front-endretail operations as Asst.Manager/Store Manager.Preferably with an established Retail Brand2. Experience in handling customer queries & grievancehandlingYour KRA/KPI 1. Communicate with the customer and sell with the completeproduct description2. Influencing and selling jewellery3. Addressing all customer queries4. Following up with the customers5. Ensure that the store is clean, safe and presentable forcustomers6. Completing payment transactions; preparing merchandisefor delivery7. Contributes to team effort by accomplishing related resultsas needed.8. Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.9. Prepares sales and customer relations reports by analyzingand categorizing sales information; identifying andinvestigating customer complaints and service suggestions.10. Retaining the existing or new customers11. Maintain and monitor store inventory12. Coordinating with inter departmental personnel13. Working on ERP system, Magento, Ameo etc

Jewellery Consultant -Job DescriptionExperience (Specific type or amount of experience)1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand2. Freshers with high level of communication skills and attitude to serve customersSuitability CriteriaCompetencies1. People Orientation Approachable, Team Player2. Strong Interpersonal Skills3. Result Orientation – Taking Ownership, Problem Solving4. Process Orientation – Organized, Analytical5. Empathy – Active Listening, Care, Service Mindset6. Flexibility – Agility, Open to LearningProfile @CaratLaneYour KRA/KPI1. Attend and assist the customers at store and provide adequate product knowledge2. Influencing and selling jewellery3. Maintain high VM standard at store4. Addressing all customer queries5. Following up with the customers6. Ensure that the store is clean, safe and presentable for customers7. Completing payment transactions; preparing merchandise for delivery.8. Retaining the existing or new customers9. Maintain and monitor store inventory10. Coordinating with inter departmental personnel

Role & responsibilities Meet & greet CustomersCustomers Service Inventory Management

Eligibility CriteriaEducation, Certificate(Relevant education,achievement &certification)1. Bachelor degree from a reputed university/college2. MS Office & proficiency in excel is a mustKnowledge(knowledge gained inthe past relevant tothis requirement)1. Knowledge of handling Retail Store Operations2. Selling & customer service3. Good knowledge of Jewellery - Gold, Diamond, Platinumand Silver will be an added advantage4. MIS ReportingExperience(Specific type oramount ofexperience)1. Minimum 4-5 years of relevant experience in front-endretail operations as Asst.Manager/Store Manager.Preferably with an established Retail Brand2. Experience in handling customer queries & grievancehandlingYour KRA/KPI 1. Communicate with the customer and sell with the completeproduct description2. Influencing and selling jewellery3. Addressing all customer queries4. Following up with the customers5. Ensure that the store is clean, safe and presentable forcustomers6. Completing payment transactions; preparing merchandisefor delivery7. Contributes to team effort by accomplishing related resultsas needed.8. Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.9. Prepares sales and customer relations reports by analyzingand categorizing sales information; identifying andinvestigating customer complaints and service suggestions.10. Retaining the existing or new customers11. Maintain and monitor store inventory12. Coordinating with inter departmental personnel13. Working on ERP system, Magento, Ameo etc

Responsibilities:Achieve category-wise Sales targets for his/her respective territory/regionFranchise Management- Manage the current store network in the region and identify opportunities for network expansionImplement Store BTL activities to drive footfalls.Prepares sales and customer relations reports by analyzing and categorizing sales information; and identifying and investigating customer complaints and service suggestions.Retaining existing or new customers and creating a culture of Customer First Approach across region/territoryMaintain and monitor store inventory and achieve annual stock-turn targetsCoordinating with inter-departmental personnelWorking on ERP systems, Magento, Ameo, POS, etcSolve customer complaints & grievancesImplements SOPs, company policies, and VM guidelines at storesP&L, budgeting & maintaining ideal stock norms at storesSpearhead Train the Trainer program and ensure each store executive attends training modulesCoordinate with the projects team during the fit-outs of the new store and pre-plan for Store launch- Soft/Marketing launchStocking, inter-region stock movement & Dynamic inventoryAccomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and proceduresSkills Required:Knowledge of handling Retail Store OperationsSelling & customer serviceKnowledge of merchandising, Customer engagementMIS Reporting, Retail Metrics & Retail Finance/ProfitabilityBusiness AcumenC-Sat & NPS evaluation processBTL Activities to drive foot-fallsUnderstanding of stock turn & MarkupsFranchise ManagementCommunication- Excellent spoken & written communication skills in English & regional languageExcellent computer knowledge and excellent Excel skillsGood knowledge of Point of Sale system (POS)/ERP/SAP.Experience Required:Minimum 5-12 years of relevant experience in front-end retail operations as a Store Manager. Preferably with an established Retail BrandExperience in handling customer queries & grievance handlingFranchise partner storesEducation Qualification:A management graduate from a reputed instituteMS Office & proficiency in Excel is a mustUnderstanding of P&L and ROI’s

As a Content Executive, you will: Create effective content for CaratLanes marketing initiatives: in-store, website, owned, earned & paid media (primarily social media, email, and blog). This can range from creating a crisp WhatsApp content to entice our customers to shop during a sale, to script writing for a jewellery styling video, to creating an infographic on diamond education tips for our customers. Manage and monitor key campaigns across media for CaratLane and ensure delivery of key metrics like open rates, clicks, reach and engagement rate. Stay updated with the latest content creation tools and platforms, research on the latest trends and best practices for content creation and adopt them. Measure the success of content by measuring impact on relevant business metrics. DESIRED SKILLS & EXPERIENCE 1-2 years experience in content creation for digital media. Digital savvy. A love for jewellery, fashion and style. An eye for good design and a love of writing. An excellent communicator both visually and in texts. Can juggle multiple assignments and work with cross-functional teams. Basic knowledge of videography, photography and graphic designing

The HR Operations Specialist (Executive People Function) at CaratLane will be responsiblefor managing and executing end-to-end HR operational processes, ensuring compliance withorganizational policies, statutory requirements, and regulatory frameworks. This role willsupport on-roll employees, focusing on insurance, compliance, onboarding, offboarding, andreporting while collaborating closely with external & internal stakeholders such as Finance,IT, and People Function teams.Key Responsibilities:Onboarding & InductionEmployee Data ManagementInsurance Operations & ManagementEmployee Support & Employee RelationInternal & External Audit ManagementHR letters ManagementSkills and Competencies: Proficiency in HR systems and database management. Strong understanding of compliance requirements under CLRA, Shops and Establishments Act, and other applicable labor laws. Excellent communication, MS Offic,e and coordination skills. Detail-oriented with strong organizational and multitasking abilities. Ability to manage sensitive and confidential information with discretion.Qualifications: Bachelor’s degree in human resources, Business Administration, or related field. 0-1years of experience in HR operations or a similar role. Knowledge of statutory compliance and payroll processes is preferred. Familiarity with Darwin Box and other HRMS Tools is a plus.