Career Site Team: Customer Success

Job Description

Demonstrate expertise across research types Brand Health tracking, C-SAT/MS, UA, etc. studies. Being involved in all research related stages like questionnaire development, data analysis, report writing and client presentation to drive the project smooth execution independently or with support of team members (given the nature scale of the project) Ability to manage and lead project execution on own with limited involvement of Senior members; should be proactive in client communications and other stakeholder management in order to efficiently manage project execution Handle client queries or complaints. Client stakeholder management. Provide advice and consultation to clients and staff. Qualifications Ideally a university degree in related fields (Engineering, Maths, Statistics, Marketing, Economics, Business Management) Minimum 2-3 year of working experience in the Market Research industry is preferred or other relevant industry Those with strong /good competency in Maths or Statistics will have an added advantage though not necessarily a requirement Strong analytical mind and excellent numerical skills Ability to understand all technical aspects of the research to carry out internal and client-based conversations Strong communication skills visualization skills interested in storytelling techniques Displays maturity and creative problem-solving skills in handling crises. High level of client service skills and understanding of growth and brand strategy Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally. Business acumen and good knowledge of the market dynamics Comfortable working in a digital-enabled environment Knowledge and exposure to government, financial projects is an added advantag Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population. For more information, visit NIQ.com Want to keep up with our latest updates