Job Title: Technical Support EngineerLocation: Bangalore Job Type: Full-timeJob Summary:We're seeking an experienced Technical Support Engineer to provide top-notch technical support to our high-profile customers. As a key member of our global support team, you'll troubleshoot complex integration/ETL and backend data processing issues, collaborating with our Engineering and Support teams to resolve technical queries.Responsibilities:- Provide technical support for high-profile customers via phone, email, or chat- Troubleshoot integration/ETL and backend data processing issues using SQL, FTP, API, and scripting languages- Collaborate with global Engineering and Support teams to resolve technical queries and improve processes- Develop and maintain technical documentation to support knowledge sharing and process improvementsSkills & Requirements:- Bachelor's degree in Computer Science, Information Technology, or related field (B.E./B.Tech/MCA/B.Sc, BCA)- 5+ years of experience in Technical Support or Integration Support- Strong SQL knowledge and recent coding experience- Hands-on experience with ETL/Data Integration tools and technologies- Ability to troubleshoot backend issues effectively- Excellent communication and problem-solving skillsPerks & Benefits:- Competitive salary and benefits package- Paid time off (PTO) for work-life balance- Comprehensive Health and Accidental Insurance coverage- Tuition reimbursement for ongoing learning and development- Gym/Fitness Reimbursement to support your well-being- Subsidized transport and parking facilities for ease of commute- Growth and learning opportunities to advance your career