Job Description

Overview The role of Cash Management Analyst is to take responsibility for all day to day banking activities that take place. To help manage the operational relationships with our banking partners and ensure all risks are investigated and escalated accordingly. Ensuring compliance with our processes and procedures is adhered to at all times. To complete your designated job in the team to a high standard as defined below, being flexible in undertaking training to enable you to increase your own skill set and also to provide training to others as required. To demonstrate the required behaviours and competencies as detailed below, to enable you to complete your role to a high standard, to embrace change, and to help you provide an exceptional service to your immediate colleagues and to the business in general, challenging the business where the business s SLAs drift making it difficult to optimise the banking team s processes. Key Accountabilities and main responsibilities Strategic Focus To process the day to day operational requirements of the Banking team, ensuring top line support is provided to the rest of the Treasury Department. Ensuring that the Banking team workflow, together with the Supervisor, is covered and the Day to Day critical tasks are covered and accurately processed within set timescales and in accordance with set procedures. To take accountability for the level of work output, performance and accuracy of your role on a day to day basis. Ensure x-training occurs on all roles so sufficient cover is available at all times and suggest initiatives to add value and make life easier. Assist with the development and integration of any new MUFG systems. Ensure payments to/from client money accounts that are impacted by FCA regulations are adhered to and that the timely reporting of any breaches via the Incident Report process is completed. Ensure all payment are processed in within prescribed timeframes. Managing queries received via the appropriate Mailboxes are dealt with or distributed accordingly. Review the Issues log and ensure any updates are added and that all lessons learned are implemented. To strive to achieve the Business Benchmark Efficiency target of 80% with a minimum of 60% by highlighting areas where we can improve current processes, reduce waste and improve efficiency. Banking Operations Task List Foreign Exchange, Reconciliation, File Processing, Resolving Queries Monitoring of Funding Due Distribution of Funding Advices to the business CAG / Waste sheet Reconciliation Monitoring Processing of Bac s Rejects / Queries Payment authorisation across Multiple Platforms to ensure all Payments/Files are processed in a timely manner and within prescribed timeframes. Processing Debit Card Refunds and the Stop Cheque Process end to end. Crest Reconciliation Setting of Debit CAPs. Maintaining Banking MI and Bank Account Reconciliations. Dealing with All types of Queries, Monitor account exceptions and resolving all in a timely manner Dormant Accounts funding totals and submission to Finance Director. LCP set up. Static Team Task List Ensuring bank downloads are received and uploaded to various systems in the set time frame. Liaising with banks when data downloads fail. Liaising with banks to administrate bank accounts as required including:- Account Opening/Closing/Name Changes. 3rd Party Mandates. Requesting BACs Service User Numbers. Ensuring all Regulated Accounts have the appropriate acknowledgement letters in place where required and that they are maintained and kept securely and retrievable on request. User administration for main banking systems. Ensure that all Static Data processes are documented including reviewing and updated on a bi-annual basis. Ensure all regulations are adhered to relating to Bank Accounts. Managing queries received via the Static Data Mailbox. Advising business areas of changes/updates/opening and closing of accounts. Ensure that the signature list and Bank Mandates are kept up to date and published on Internal Intranet Site and circulated on a regular basis to key staff. Providing support to Treasury Department ensuring time critical duties are conducted timely. To assist with the migration of manually Reconciled Accounts onto the Treasury Standardised Reconciliation Platform (Fiserv Accurate). Work on a weekly rota to ensure that the Start and End of day processes are sufficiently covered. Support existing Access Databases ensuring the code/data integrity are maintained to ensure the solutions are performing as required. Support various Excel Spreadsheets and VBA Macros (functions, pivot tables, charts) Support Fiserv Accurate Reconciliation Software ensuring that the solution performs to the highest standards: - Creating/Amending existing match rules, data feeds and validation rules Support Xceptor Data Hub processes to aid the automation of processes Support SharePoint solutions Support Crystal Report outputs Create/Amend reports from Accurate via Crystal Reports Automate reports via Business Objects Support the Static Data Team by regularly assisting in the BAU/Start of Day/End of Day processes to ensure that the system are streamlined and accurate. Ensure the opening and closing of client bank accounts is actioned correctly based on instruction and product type Show a high level of risk awareness Provide assistance where required on all ad hoc business requests and projects Operational Management Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty. Conducting risk assessments and applying risk categories to new counterparties. Prepare documentation, process transactions, and perform other tasks related to control and reconciliation. Monitor and process pending items, correcting discrepancies. Launch investigations, provide information and compose correspondence. Increase efficiencies by utilizing technology. Understand risks and apply this knowledge to risk metrics. Identify and resolve technical issues with reconciliation tool and file management. People Leadership NA Governance Risk Maintain level of accuracy Complete assigned task as per provided SLA. Competencies Demonstrated high level of initiative, motivation, and organisational skills Analytical and problem-solving skills Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required Qualification in business/financial markets/law/securities industry desirable Respond quickly and accurately to queries in a high volume, time sensitive trading environment. Issue escalation and resolution on a timely manner. Prioritize time accordingly to action on breaks. Developing action plans for resolution of outstanding issues. Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes. Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting Identify and drive process improvement and efficiency initiatives across the line of business Manage escalations and seek to resolve them to the satisfaction of the customer and client Ensure to be compliant with legal, regulatory, policy and business requirements. Technical awareness Commercial awareness Customer service Team working Risk and conduct management *The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 2 - 4 years experience in Financial / Capital Markets, preferably in Transfer Agency payment operations with good knowledge of Banking and Static Exhibits high level client service skills Excellent problem-solving skills both independently and supporting others Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines Open for changes; understand status quo and challenge todays setup with proposals on how to do it better. The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA. Banking List Essential in-depth knowledge around the Banking and Payment methods used within the European Banking environments eg - BACS, Chaps etc. gained over a minimum of 2 years Knowledge of the relevant FCA regulations and escalation process preferable An ability and desire to drive change throughout the business Excellent written and verbal communication skills, able to negotiate and work effectively with senior business management across business lines and geographies Strong problem solving and prioritization skills and can perform multitask under pressure with a keen eye for detail Excellent team player with a proactive and self-motivated attitude and ability to think and act independently Essential understanding and experience of banking technology and desk top applications Microsoft Office 2010+ Intermediate or above in MS Excel VBA Writing Macros, Advanced Formulas, Pivot Tables Attention to detail Highly numerate Good level of IT Skills (Inc. Excel MS office package) Flexible to meet the demands of team working Crystal Reports/Business Objects Report Builder 3.0/SSRS SQL Server 2008/MYSQL SharePoint 2010+ InfoPath Forms SharePoint Designer