Job Description

Overview The role of Cash Management Team leader is to be responsible for daily banking activities that include payments in various formats including Crest, BACS, Chaps, foreign remittances and foreign exchange transactions and to help manage the operational relationships with our banking partners and ensure all risks are investigated and escalated promptly. The purpose of this role is to provide key support and oversight for the start of day, intra-day and end of day processes that are critical to the successful running of the Treasury Operations Functions. This is to include the upload and download of internal and external system files and the monitoring of applications to ensure they have loaded/run successfully as well as interacting with our banking partners to ensure the correct opening of client bank accounts. Also, to monitor and maintain key departmental databases and liaise with IT to ensure the IT infrastructure is fit for purpose Key Accountabilities and main responsibilities Strategic Focus Ensure that all banking transactions are made promptly and accurately and in accordance with the requirements of the business. Collaborate with all other operational teams to ensure their banking and payment requirements are met in accordance with deadlines. Manage queries received from other operational teams. Maintenance of accounts on various online banking sites on behalf of clients and banking relationship managers e.g. direct entry user ids, limits, loading to online sites etc. Establish and maintain new accounts and user profiles on various banking platforms. Including trust, custodial and third party bank accounts for internal and external clients. Monitoring of various straight through banking channels and internal systems to ensure successful delivery and execution of payments. Monitoring of various bank online sites to ensure effective delivery and execution of banking payments. Maintain/establish account signatory listings Maintain an account master listing of all managed bank accounts. To assist in the implementation, testing and management of enhancements to banking software applications. Maintain, establish and configure banking applications for existing clients Set-up and maintenance of BPAY billers and Lockbox facilities with the financial institutions for internal clients. Processing requests for foreign currency cross border settlements and international payments. Processing Direct Entry Credit/Debit payment files through various banking channels Processing electronic transfers and real time payments for internal clients. Support/Backup for EFTPOS, VirtualPOS processing Support/Backup for presented data up-loading Facilitate and assist internal departments with banking application use, reporting, data extractions Troubleshoot banking applications, liaise with internal helpdesk, financial institution s helpdesk Banking Operations Task List Foreign Exchange, Reconciliation, File Processing, Resolving Queries Monitoring of Funding Due Distribution of Funding Advices to the business CAG / Waste sheet Reconciliation Monitoring Processing of Bac s Rejects / Queries Payment authorisation across Multiple Platforms to ensure all Payments/Files are processed in a timely manner and within prescribed timeframes. Processing Debit Card Refunds and the Stop Cheque Process end to end. Crest Reconciliation Setting of Debit CAPs. Maintaining Banking MI and Bank Account Reconciliations. Dealing with All types of Queries, Monitor account exceptions and resolving all in a timely manner Dormant Accounts funding totals and submission to Finance Director. LCP set up. Static Team Task List Ensure existing and new processes are properly documented including EUC Support and maintain all departmental databases ensuring the code/data integrity are maintained to ensure the solutions are performing as required Documenting Databases Documenting EUC policy Support various Excel Spreadsheets and VBA Macros Support Fiserv Accurate Reconciliation Software Creating/Amending existing match rules Data import feeds Validation Rules Internal SQL Reporting requirements Support Xceptor Data Hub processes to aid the automation process Support SharePoint solutions: Create/Amend New Reporting via SSRS/Report Builder 3.0 Create/Amend Input forms via InfoPath Create/Amend reports from Accurate via Crystal Reports Account Opening and Closing Ensure all Bank accounts are opened accurately and promptly with all team members understanding the process, differences and Implications of non-regulated, regulated and client money bank accounts. Ensure that all accounts have the appropriate acknowledgement letters in place where required and that they are maintained and kept securely, retrievable on request and managed in strict accordance with the FCA (and other) regulations. Signatory Control Maintain and review all appropriate approved signatory lists on a regular basis with all banking relationships to ensure appropriate levels of signatories Ensuring bank downloads are received and uploaded to various systems in the set time frame. Liaising with banks when data downloads fail Perform user administration for bank and associated system applications Ensure all appropriate regulations are adhered to Managing queries received via the Static Data Mailbox Operational Management Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty. Conducting risk assessments and applying risk categories to new counterparties. Prepare documentation, process transactions, and perform other tasks related to control and reconciliation. Monitor and process pending items, correcting discrepancies. Launch investigations, provide information and compose correspondence. Increase efficiencies by utilizing technology. Understand risks and apply this knowledge to risk metrics. Identify and resolve technical issues with reconciliation tool and file management. People Leadership Leadership and Team Development: Provide guidance and mentorship to team members, fostering a collaborative and productive work environment. Encourage professional growth through training and development opportunities. Performance Management: Set clear performance expectations, conduct regular evaluations, and provide constructive feedback. Implement strategies to improve team performance and address any issues promptly. Conflict Resolution: Mediate conflicts and facilitate effective communication among team members. Ensure a positive and inclusive workplace culture by addressing concerns and resolving disputes. Strategic Planning: Develop and execute strategic plans to achieve organizational goals. Align team objectives with the companys vision and mission, ensuring efficient resource allocation and project management. Employee Engagement: Promote employee engagement and satisfaction through recognition programs, team-building activities, and open communication channels. Foster a supportive environment that values diversity and inclusion. Support the blended working model and prioritise the wellbeing of colleagues. Governance Risk Maintain level of accuracy Complete assigned task as per provided SLA. Production of MI including volume of activity, accuracy, forward look against resource requirement. Competencies Demonstrated high level of initiative, motivation, and organisational skills Have handled team of 6-12 team members Analytical and problem-solving skills Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required Qualification in business/financial markets/law/securities industry desirable Respond quickly and accurately to queries in a high volume, time sensitive trading environment. Issue escalation and resolution on a timely manner. Prioritize time accordingly to action on breaks. Developing action plans for resolution of outstanding issues. Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes. Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting Identify and drive process improvement and efficiency initiatives across the line of business Manage escalations and seek to resolve them to the satisfaction of the customer and client. Demonstrated high level of initiative, motivation, and organisational skills Analytical and problem-solving skills Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment. Ensure to be compliant with legal, regulatory, policy and business requirements Prioritize time accordingly to action on breaks. Ability to work on ad-hoc activities. Should have the ability to maintain various MIS reports. Ensure to be compliant with legal, regulatory, policy and business requirements. Technical awareness Commercial awareness Customer service Team working Risk and conduct management *The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes c8+ years experience in Financial Services industry with good knowledge of Banking and Static Exhibits high level client service skills Excellent presentation and communication skills (written and verbal) experience in financial services command of Microsoft Excel / Power Point / Word / Outlook Exhibits high level client service skills Excellent problem-solving skills both independently and supporting others. Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines Open for changes; understand status quo and challenge todays setup with proposals on how to do it better Macro/Automation/robotics experiences Risk awareness; understand when to escalate and involve superiors motivated, self-directed and driven (always staying up to date and improving) Knowledge of the banking and payment systems used such as BACS, Chaps and bank portals. Strategic thinker with strong analytical skills to enhance standards, policies and departmental controls An ability and desire to drive change with the ability to influence others Well-developed leadership and people management skills, able to drive change and provide positive influence to achieve organisational goals. Excellent written and verbal communication skills with ability to work effectively with other teams Strong problem solving and prioritization skills with a keen eye for detail Understanding and experience of banking technology and desk top applications The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA Banking List Essential in-depth knowledge around the Banking and Payment methods used within the European Banking environments eg - BACS, Chaps etc. gained over a minimum of 4-8 years Knowledge of the relevant FCA regulations and escalation process preferable An ability and desire to drive change throughout the business Excellent written and verbal communication skills, able to negotiate and work effectively with senior business management across business lines and geographies Strong problem solving and prioritization skills and can perform multitask under pressure with a keen eye for detail Excellent team player with a proactive and self-motivated attitude and ability to think and act independently Essential understanding and experience of banking technology and desk top applications In good depth of knowledge of the regulations relevant to the duties performed by the Treasury Department. Demonstrated experience in the setup and maintenance of bank accounts Highly developed analytical and problem solving skills. Effective oral and written communication skills including strong negotiation skills, ability to liaise successfully with internal and external parties and the ability to effectively represent MUFG at client meetings. Banking or Finance Industry background Degree/Diploma in accounting, business or finance/ banking related desirable Static List Previous experience gained working within Operations and/or the finance industry preferred Preferred in-depth knowledge of the control and reconciliation of accounts gained over a minimum of 6 years Knowledge of the relevant FCA regulations preferred Strategic thinker with strong analytical skills to enhance standards, policies and control Leadership and people management skills, able to drive change and provide positive influence to achieve organisation goals. Excellent written and verbal communication skills, able to work effectively with senior business management across business lines and geographies Strong problem solving and prioritization skills and can perform multitask under pressure with a keen eye for detail Excellent team player with a proactive and self-motivated attitude and ability to think and act independently Essential understanding and experience of banking technology and desk top applications Microsoft Office 2010+ Intermediate or Above in MS Excel VBA Writing Macros Advanced Formulas Pivot Tables External Data Connections Intermediate MS Access Queries/Reports/Forms VBA Relational database structures Crystal Reports/Business Objects Report Builder 3.0/SSRS SQL Server 2008/MYSQL SharePoint 2010+ InfoPath Forms Lists Workflow SharePoint Designer CSR via JavaScript