Job Description

The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements. The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep-dives, UTAs, quality audits, seller escalations, and SIMs. You will play a key role in driving productivity improvements and delivering error-free work, with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced, solution-driven environment, we would love to hear from you. Key job responsibilities Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems. Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards. Identify trends and patterns from audits to contribute to continuous process and program improvements. Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs). Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes. Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools. Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets. Collaborate effectively within the team and contribute to the growth and success of the program. Adapt and work flexibly across multiple programs as required by evolving business needs. * Work from Office Role Basic qualifications Bachelor's degree Bachelors degree or equivalent work experience. Experience in catalog management or content-related roles. Proficiency in Excel, Word, PowerPoint, and SQL. Strong attention to detail with a focus on data accuracy. Excellent written and verbal communication skills for escalations and stakeholder collaboration. Experience in content addition and ensuring content accuracy. Strong problem-solving skills with a proactive approach to escalations. Adaptable and quick to learn new systems and processes. Preferred qualifications Background in e-commerce or product lifecycle management. Excellent writing, editing, and proofreading skills. Passion for exceptional customer service and user experience.