The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence. Key Responsibilities Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers. Recommend travel products, fares and services and provide new booking support to customers. Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics. Capture every sales opportunity to improve revenue generations. Requirements Good command of written and spoken English and core market language (if applicable) Customer service oriented attitude Great communication, listening and problem solving skills Ability to work as part of a team and independently Ability to work organized and focused Ability to work under pressure Willing to work on shifts Candidates holding a valid TOEIC score of 325 for both reading and listening, or a valid IELTS (Academic) result with an overall Band Score of 6.0 or above, will be an added advantage

Company Overview: CNSL is a 100% owned subsidiary of Cathay Pacific Airways Ltd., Hong Kong providing back-office operations for its parent company.Position Name: Supervisor - Central buyer Location: Mumbai Employment Type: Full-timeExperience: 10+ years of experience in procurement, purchasing, or supply chain operations, particularly in high-volume. This role requires a seasoned professional with extensive experience in managing procurement processes, ensuring timely delivery of materials, and driving continuous improvement initiatives. The Supervisor will lead a team, ensuring adherence to company policies, procedures, and performance metrics.Key Responsibilities: Central Purchase Request Processing: Receive and review purchase requests from Business Units to ensure completeness, accuracy and compliance to the procurement guidelines and contracts. This includes but not limited to item descriptions, quantities, pricing, vendor details, etc. Convert approved purchase requests into purchase orders (POs) in the system. Ensure all POs are issued in a timely manner and align with organizational requirements.¢ Maintain and update POs as needed, adjusting for changes in quantities, pricing, or delivery timelines.¢ Monitor and track PO status to ensure timely fulfilment and resolve any discrepancies with Vendors or Business Units. Communication and coordination:¢ Ensure that POs are successfully transmitted to vendors.¢ Resolve discrepancies or issues related to purchase orders, deliveries, or invoices raised by vendor or Business Units.¢ Serve as the primary point of contact for Business Units and Vendors regarding PO-related inquiries and issues.¢ Communicate PO details effectively to vendors to facilitate accurate and timely order receipt. Compliance and Validation:¢ Verify that all purchasing activities adhere to organizational policies and contractual requirements.¢ Confirm that purchases align with the official documents by checking supporting documentation such as contracts and quotations against POs.¢ Maintain compliance with established pricing and terms by creating and managing outline agreements for recurring spends. Reporting:¢ Generate reports on purchase orders and other compliance metrics.¢ Provide regular updates on purchasing activities and any issues requiring escalation. Skills and Capabilities: ¢ Proficiency in procurement applications (e.g. SAP, Coupa) and Microsoft Office Suite (Excel, Word, Outlook).¢ Prior exposure to using the SAP T-Code ME21N would be an advantage¢ Strong attention to detail and ability to manage multiple tasks simultaneously.¢ Good understanding of purchasing, procurement fundamentals, and compliance is advantageous.¢ Basic understanding of accounting and invoice processing.¢ Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.¢ Ability to work independently and as part of a team.¢ Time management and ability to prioritize tasks in a high-volume environment.¢ Ability to work under time zone differences based on the demand.¢ Strong organizational and documentation skills.¢ Ability to work under pressure and meet tight deadlines.¢ Ability to manage a team effectively. ¢ Strong analytical and problem solving skills.Qualifications:Education: Bachelor degree (any filed) or in Supply Chain Management, Finance, or a related field. Proficiency/ certification in applications SAP and Coupa will be a plus.