Job Description

At Caaelum Spa and Wellness , we offer a serene escape for those seeking holistic wellness and rejuvenation. With a range of signature therapies and exceptional service standards, we aim to provide each guest with a transformative experience. We are looking for a proactive, polished, and customer-centric Front Desk & Operations Executive to join our growing team. Role Overview: As the Front Desk & Operations Executive, you will be the first point of contact for our guests and a key contributor to the seamless day-to-day functioning of the spa. This role combines front office responsibilities with operational support to ensure an exceptional guest experience and efficient spa management. Salary- 1.5 - 4 Lakhs P.A. (Negotiable as per experience) Key Responsibilities: Greet and welcome guests, creating a warm and professional atmosphere Handle phone calls, WhatsApp, emails, and walk-in inquiries Schedule and confirm appointments for spa services Coordinate therapist schedules and room availability Manage billing, invoicing, daily cash handling, and POS operations Maintain a tidy and organized reception area and spa environment Monitor and manage inventory of spa supplies and retail products Follow up with clients post-appointment and maintain feedback records Upsell spa treatments, memberships, and retail products Assist in administrative duties and support day-to-day operations Ensure all client data is accurately recorded and confidentiality is maintained Skills & Qualifications: 14 years of experience in front desk, hospitality, or spa operations Strong communication and interpersonal skills Well-groomed and professional appearance Good command over English (spoken & written) Basic computer skills and familiarity with MS Office Experience with spa or salon management software is a plus Ability to multitask and remain calm under pressure Customer-oriented with a warm and service-first attitude Flexible with work hours, including weekends and holidays if needed Key Skills: Customer Service, Front Office Management, Spa Operations, Appointment Scheduling, Inventory Management, POS Billing, Upselling, Time Management, Communication, MS Office, Vendor Coordination Why Work With Us? Supportive team environment Growth opportunities in the wellness industry A calm and enriching work setting How to Apply: Click Apply Now or send your CV to md@caaelumwellness.com. Join Caaelum Spa and Wellness and help us create wellness experiences worth remembering.