Job Description

Job Description A Certification Platform Specialist plays a vital role in managing the exam delivery and scoring platforms that support Oracle University's Certification exam platform including Hands-on Performance based Exams (HPEs) and delivery. This position demands strong problem-solving skills, technical expertise, and the ability to align business requirements with technology solutions. The role focuses on ensuring seamless exam delivery, troubleshooting and collaborating with cross-functional teams. Career Level - IC2 Career Level - IC3 Responsibilities About Oracle University Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. OU focuses on delivering superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, OU helps make technology strategies successful with the help of complete, flexible, and customized learning solutions that are delivered globally. The goal is to provide every OU student with a highly engaging learning experience through a range of learning products and services. Key Responsibilities Exam Platform Management & Testing: Conduct the setup, evaluation, and comprehensive testing of exams across the authoring, publishing, delivery platforms that are either Oracle internal tools or third party tools Manage setup and delivery of Oracle Cloud Success Navigator exams Perform rigorous testing of hands-on performance based challenges to ensure functionality and compatibility with quarterly product releases of Oracle Fusion Cloud Applications Ensure labs are provisioned accurately and credentials are verified Service Requests & Issue Resolution: Address service requests related to HPE exams for Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (SaaS), investigating and resolving technical issues efficiently Collaborate with internal teams such as with platform development and QA teams, to troubleshoot and rectify issues Cross-Functional Collaboration: Partner with the software development, operations, QA, and product management teams to enhance the exam platform performance and reliability Provide input on future enhancements, technical improvements, and process optimizations Technology Innovation & Certification Platform Evolution: Stay updated with emerging technologies to recommend and implement innovative solutions using GenAI to enhance the platform functionality and user experience Testing and QA of MyLearn and Oracle Cloud Success Navigator platforms Develop technical documentation and best practices to improve testing methodologies and troubleshooting processes Qualifications & Skills 3+ years experience in the industry Expertise in Oracle Cloud Infrastructure (OCI) and SaaS applications Familiarity with certification exam delivery systems and hands-on labs or exams Strong problem-solving skills with a methodical, analytical approach Ability to collaborate with development, operations, and product teams effectively Excellent communication skills for technical documentation and customer/internal stakeholder interactions Preferred Qualifications Certification in Oracle Cloud or related cloud technologies Prior experience managing exam platforms or certification exam environments A Bachelor's degree in Science/Computers