Assist in the design, development, and maintenance of databases, ensuring high levels of performance, availability, and security. Write, optimize, and troubleshoot SQL queries to support application development and reporting. Collaborate with the development team to integrate databases with applications, ensuring seamless data flow and efficient data storage. Perform routine database maintenance tasks such as backups, indexing, and monitoring to ensure database health. Help identify, troubleshoot, and resolve database-related issues, including performance bottlenecks. Support the migration of databases and assist with database-related cloud architecture setup. Contribute to the documentation of database systems, processes, and best practices. Assist with ETL (Extract, Transform, Load) processes to import/export data between systems. Qualifying skills 2-3 years of experience in a database engineering or similar role. Proficiency in SQL (Structured Query Language) for querying and managing relational databases. Basic understanding of MSSQL, MySQL , and/or other relational databases. Familiarity with cloud database technologies (AWS RDS, BigQuery, etc.) is a plus but not mandatory. Hands-on experience with database performance tuning, indexing, and query optimization . Ability to understand and write basic stored procedures , triggers , and views . Understanding of database security principles (e.g., user access control, encryption). Familiarity with version control systems (e.g., Git) and working in a collaborative, team-based environment. Basic knowledge of ETL processes and tools is desirable. Strong analytical and problem-solving skills, with attention to detail. Preferred : Exposure to any NoSQL or Cloud databases like Monogodb, Aurora , Bigquery, Redshift Experience with database monitoring tools like PMM, New Relic , or Datadog . Basic experience with Powershell or C# for automation and scripting. Experience with DevOps practices and working in a CI/CD environment.

Location : Mumbai Experience: 3+ years Roles and Responsibilities: Assisting and advising walk-in customers Providing appropriate services to our customers Responsible for converting prospective customers into actual customers Should maintain an in-depth knowledge of different products available in the store Liaise with various support departments eg. operations, other stores and departments to ensure proper flow of communication and information Assist with inventory counts and placement of new products, including new in-store or window displays Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system Assist the Store Manager in motivating and inspiring their team to achieve store productivity goals Managing existing employees roster Ensuring the store Merchandising standards are followed and the inventory is neat and clean at all times Adherence to policies, systems and procedures Required Skills: Excellent customer service consciousness and skills Prior sales or management experience Preferred Skills: Prior experience in Retail field Prior knowledge of POS systems

Assisting with day-to-day operations of the HR functions and duties in all 3 regions (ES, PT MX) Documentation Database management Maintaining HR system records, files and compiling reports Providing administrative support to the team Deal with employee requests regarding human resources issues Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Required skills: Masters degree in Human Resource 1 year of working experience in the Human Resources department or in an administrative works Strong communication skills Interpersonal skills Ability to work as a part of team Strong work ethics Basic Knowledge of MS office, spreadsheets, and google sites Intermediate level of English Proactive approach toward work Willingness to learn

Roles and Responsibilities: Assisting and advising walk-in customers Providing appropriate services to our customers Responsible for converting prospective customers into actual customers Should maintain an in-depth knowledge of different products available in the store Liaise with various support departments eg. operations, other stores and departments to ensure proper flow of communication and information Assist with inventory counts and placement of new products, including new in-store or window displays Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system Assist the Store Manager in motivating and inspiring their team to achieve store productivity goals Managing existing employees roster Ensuring the store Merchandising standards are followed and the inventory is neat and clean at all times Adherence to policies, systems and procedures Required Skills: Excellent customer service consciousness and skills Prior sales or management experience Preferred Skills: Prior experience in Retail field Prior knowledge of POS systems

Roles and Responsibilities: Assisting and advising walk-in customers Providing appropriate services to our customers Responsible for converting prospective customers into actual customers Should maintain an in-depth knowledge of different products available in the store Liaise with various support departments eg. operations, other stores and departments to ensure proper flow of communication and information Assist with inventory counts and placement of new products, including new in-store or window displays Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system Assist the Store Manager in motivating and inspiring their team to achieve store productivity goals Managing existing employees roster Ensuring the store Merchandising standards are followed and the inventory is neat and clean at all times Adherence to policies, systems and procedures Required Skills: Excellent customer service consciousness and skills Prior sales or management experience Preferred Skills: Prior experience in Retail field Prior knowledge of POS systems

Automate and define processes for provisioning, configuring, and decommissioning infrastructure using IaC tools. Introduce alternate VPN solutions, network access control, etc., to improve and maintain cloud networking infrastructure. Architecture and introduction of tools to automate patching and alert management for cloud and remote infrastructure. Work closely with the DevOps team to assist with migrating, upgrading, monitoring or troubleshooting infrastructure requirements. Design and document high availability (HA) and Disaster Recovery (DR) strategies, stimulating failover scenarios to optimise recovery processes. Optimise infrastructure monitoring for improved observability. Define and implement infrastructure security best practices to maintain compliance standards. Consult with senior stakeholders to offer suggestions and technical solutions. Stay updated with the latest industry trends and technologies. Participate in knowledge-sharing sessions and contribute to a culture of continuous learning. Required Skills: Hands-on experience with most well-known IaC tools. Understanding of Git, CI/CD, and infrastructure management. Strong knowledge and experience in managing firewall rules, security groups, and encryption strategies of cloud networks and working with alternative VPN solutions. Solid understanding of IAM policies, role-based access control (RBAC), and least privilege access models. Ability to document infrastructure design and work with custom automation scripts and security policies. Strong ability to explain technical concepts to stakeholders across the wider business. Desired Skills: Certification preferred in AWS Solution Architect and/or RHEL. Ability to evaluate and implement new tools to enhance infrastructure performance security. Strong analytical skills to interpret cost data, identify trends, etc.

Monitor and Manage IT infrastructure - Actively monitor and analyse infrastructure to identify potential issues before they impact business operations. Analyze alerts, investigate root causes, and escalate when necessary. Handle escalations from Junior Engineers and provide technical guidance to resolve complex issues. Incident and service management - Work with ITIL-based ITSM tools to manage alerts, incidents, service requests, change management, and problem resolution efficiently. Active Directory and Windows Server management Maintain Active Directory, Windows Servers, and associated services. Ensure proper configuration, patching, and security compliance to minimize vulnerabilities and risks. Security and network administration Oversee endpoint security solutions, perform network administration and patch management to maintain a secure IT environment along with the Security and Network engineers. Regularly review security policies and implement necessary updates to mitigate threats. Infrastructure management Work closely with the infrastructure teams to manage on-prem and cloud services with a focus on optimizing and improving resource visibility, automate alerting, and enhance system performance. Documentation Reporting and knowledge sharing Maintain reporting, knowledge database, and technical documentation to ensure process continuity, troubleshooting efficiency, and knowledge sharing across teams. Required Skills: Good verbal/written English communication Experience in supporting overseas customers Strong attention to detail and accuracy Experience in infrastructure monitoring (Icinga2, Nagios, AWS CloudWatch). Strong Windows Server & Active Directory administration Knowledge of patching, security policies, and compliance Hands-on experience with antivirus, VPNs, and router management Familiarity with Cloud Infrastructure platforms and Linux Operating Systems Understanding of networks and their configuration Desired Skills: Powershell Scripting and Automation Database Monitoring Experience with ITSM tools and a strong understanding of relevant concepts Strong reporting, documentation, and communication skills Ability to troubleshoot technical issues

Assist in designing, configuring, managing, and troubleshooting routers, switches, firewalls, and wireless access points. Optimise network performance by configuring VLANs, implementing IP routing protocols such as BGP, OSPF, and EIGRP, and establishing NAT policies. Investigate, identify and improve LAN, WAN, SD-WAN & VPN infrastructure. Assist with evaluating, selecting, and delivering internet connections for our retail stores. Assess, evaluate, and remediate vulnerabilities reported through vulnerability scan reports, ensuring compliance with industry standards (PCI, GDPR, etc). Evaluate and utilise open-source tools like OpenVAS/Nessus to improve vulnerability assessment & auditing techniques in the infrastructure to maintain compliance. Manage security policies with IPSec, VPN, firewall protocols, IDS/IPS, NAC, Zero Trust Networking, micro-segmentation, and enhanced measures. Implement and set up network monitoring tools like Zabbix or Nagios to automate the analysis of network logs and improve visibility. Implement automated patch management, threat detection, and response workflows. Define & document HA & DR strategies for network infrastructure. Work closely with the Systems Support Team, TechOps Team & Tech Support Team. Stay informed about the latest advancements in network technologies and the evolving security standards within the industry. Participate in knowledge-sharing sessions and contribute to a culture of continuous learning. Required Skills: High proficiency with network device administration of firewalls, switches, APs, etc. Strong experience in managing wireless network management & addressing technical issues. Good understanding of Cloud networking technologies Experience in security vulnerability assessment tools like Qualys, OpenVAS, etc. Strong understanding of IPSec tunneling, OpenVPN, Zero-trust networking, etc. Desired Skills: Certification is preferred in CCNP, AWS/GCP Certified SecOps, or CompTIA Network+ / Security+. Familiarity with SD-WAN, IPv6, ITIL, NIST, ISO 27001, PCI standards Experience configuring Cisco Meraki, Ruckus, pfSense and Draytek network devices and platforms. Experience in scripting with shell or Python. Welcoming attitude towards open-source solutions & tools. Strong ability to explain technical concepts to stakeholders across the wider business.