Chargeback Analyst

Job Description

Role & responsibilities Qualifications : • 34 years of experience in payment operations, fraud investigations, chargeback processing, or customer support in a financial services or payments setting. • Strong analytical skills with the ability to identify trends and resolve complex issues with precision and attention to detail. • Excellent communication skills, both written and verbal, with a customer-first mindset, able to handle and resolve 50+ escalations or cases weekly. • Experience with payment systems, fraud detection tools, and case management platforms (e.g., Salesforce, Zendesk, or similar). • Comprehensive knowledge of payment processing standards, regulatory requirements, and security protocols for handling sensitive data. • Proven track record of collaborating with cross-functional teams such as Risk, Treasury, Customer Success, and Engineering to address escalations and improve processes. • Demonstrated ability to manage multiple tasks, meet SLAs, and deliver highquality results in a fast-paced environment