Job Description

5+ years of experience with 3+ exclusively in CRD Support.The Charles River Support engineer will be responsible for servicing critical business incidents using Charles River platform. The role will require the candidate to have a strong command of Charles River Server and Desktop functionalities. The candidate will be required to service the incidents that are logged by the business / end users of the CRD platform. Perform basic triage to resolved the tickets . Document the changes and propagate the ticket to L3 in case of major change to functionality / code. The activities will also include performing critical data analysis and making recommendations to the business to simplify their workflows.Work closely with Business Analysts and Technical Leads to understand business requirements and contribute towards design decisionsWork closely with Senior Stakeholders and represent the team as a CRD support specialist. Manage SLA and adhere to the ticket resolution timelines. Maintain KEDB and document the SOP Basic Requirements: Bachelors degree from an accredited university or college3+ yrs of Charles River platform experience is required with version 9.1 and up3+years of Knowledge of Trading and Trade Booking lifecycle is a must and hands on experience with messaging APIs like IBM MQ3+ years of experience with writing Technical requirements Preferred Qualifications: Ability to learn quicklyAbility to work effectively upon multiple work items at the same timeAbility to work in a virtual team across disparate geographies and time zones.Positive team player.Well organizedFlexible approach to working hours.Practical and pragmatic approach to workStrong attention to detail and accuracyAbility to work with multiple stakeholdersStrong communication skills and presentation skills are a must as the candidate will face off with business stakeholders Max_Experience":"5