Chat Email Support Executive

Job Description

Job Title: Chat & Email Support Executive (Blended Process) Process Type: Blended (50% Email & Chat, 50% Voice Support) Job Description: We are looking for dynamic and customer-focused individuals to join our team as Chat & Email Support Executives. This role involves handling customer queries through chat, email, and voice calls, providing effective resolutions, and ensuring customer satisfaction. Key Responsibilities: Respond to customer queries via email, chat, and voice calls in a timely and professional manner. Provide accurate information and solutions to customer issues. Maintain high levels of customer satisfaction through prompt and effective communication. Document all customer interactions accurately in the system. Collaborate with internal teams to resolve complex issues when needed. Eligibility Criteria: Educational Qualification: HSC with BPO experience Graduates (Freshers can apply) Typing Speed: Minimum 30 WPM with 90% accuracy Communication Skills: Good command over English (Versant Level 4+ mandatory) Shift Timings: Female Candidates: 9:00 AM – 9:00 PM (rotational shifts within this window) Male Candidates: 9:00 AM – 12:00 Midnight (rotational shifts within this window) Additional Details: Week Off: Rotational Salary: ₹22,500 CTC | ₹17,000 In-hand Location: Navi Mumbai Joining: Immediate openings Contact Us +91 8286883306 Job Types: Full-time, Permanent Pay: From ₹17,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person