Chat Process Executive

Job Description

Role & responsibilities : Should be handling multiple chats 2-3 at the same time. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Contact Sudiksha@9266453700 Preferred candidate profile : Educational Qualification: Any management Graduate. Work Experience: Minimum 1 year of experience in customer service in financial /banking non voice process (International BPO Only). Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office). Perks and benefits : Salary Range : Up to 3.45 LPA. Medicare Facility (free online consultation with Doc). Location : Noida Sector 135. Free pick up and drop facility will be provided within 35 Kms