Chat Support Representatie

Job Description

Job Title: Chat Support Executive Location: On-site – Ahmedabad Job Type: Full-Time Shift: Rotational (24/7 Environment) Department: Customer Support Job Summary: We are hiring Chat Support Executives who are passionate about delivering exceptional customer service through written communication. As part of our dynamic support team, you will assist customers via live chat by resolving their queries, offering product guidance, and ensuring a seamless service experience. This is a full-time, on-site role in a 24/7 rotational shift environment. Key Responsibilities: Provide real-time support to customers via chat, ensuring high-quality and grammatically correct communication. Understand customer issues and resolve them promptly or escalate as needed. Maintain accurate records of customer interactions. Collaborate with team members and other departments to ensure consistent service delivery. Follow defined protocols and meet performance targets (TAT, CSAT, etc.). Mandatory Requirements: Excellent English communication skills (written and verbal). Strong grammar and sentence framing abilities. Willingness to work on-site . Open to rotational shifts , including nights, weekends, and holidays. Must have completed at least 12th grade or be a graduate . Not currently enrolled in any academic or professional course. Comfortable working in a 24/7 work environment . Benefits: 5-day work week with rotational week-offs. Free cab service for shifts between 9:30 PM to 6:00 AM . Subsidized meals at the workplace. Night shift allowance : ₹40/hour for hours worked between 9:30 PM and 6:00 AM. Access to excellent infrastructure and work environment. Health insurance / medical benefits . Preferred Skills (Not Mandatory): Experience in a customer support or chat support role. Familiarity with CRM tools like Zendesk, Freshdesk, or Intercom. Typing speed of 35-40 WPM with high accuracy. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Shift allowance Application Question(s): Are you comfortable for Rotational Shift? Are you proficient in English speaking, writing and reading? Work Location: In person