Job Description

Designation / Role - Chief Manager - Operations Business Group - Retail Vertical - E-Channel - Digital One Stakeholder Management - Leadership team, Mid-level Management Role Objective Responsible in the daily sales operation targets of the call centre, Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site Manpower planning-Recruitment of CREs as per requirement, also ensure KPIs are met and maintained in line with company defined objectives Driving overall sales target Ensuring the process is compliant with the agreed quality guidelines Assisting in the development and implementation of projects to improve performance against targets Performance and identification of improvement areas Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them Seeking specialist support where appropriate Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information Coaching and mentoring team leaders/managers while assisting in their training and development Budgetary management Skill required - Negotiation and facilitation skills Excellent Communication Skills in English & Hindi Planning and organizational skills Excellent analytical skills Excellent presentation skills Competencies Required : Target oriented Aggressive towards sales and Drive sales under pressure Continuous learning and feedback sharing to improve sales score Sound knowledge on CRM, dialer, WFM Required Qualification / Experience- Full Time Graduate / Post Graduate -Preferably full time Graduate from a reputed institute 6 to 10 yrs. of experience((preferably managing Tele-sales campaigns) Proven track record with people, processes and performance Contact Person: HR Rasika Sawant 7304976420 rasika.sawant@ext.icicilombard.com