Job Description

Position Overview: Acuite Ratings & Research Limited, a premier full-service credit rating agency in India, is seeking a results-driven Chief Operating Officer. This senior leadership role is responsible for steering operational excellence and robust governance across the organizations diverse business support functions. As a key member of the executive team, the COO will work closely with the MD & CEO to drive efficiency and ensure seamless subsidiary operations. The role also includes oversight of IT infrastructure, cybersecurity, and data security through direct management of the designated CISO. Key Responsibilities: 1 . Subsidiary Operations: a. Governance & Compliance: Ensure that all subsidiaries adhere to stringent governance and compliance standards. b. Operational Efficiency: Develop and implement processes and controls to streamline operations, reduce redundancy, and optimize performance across subsidiaries. 2. Client Servicing: a. Surveillance, Billing & Collections: Oversee the surveillance processes along with billing and collection functions to maintain high service quality and accuracy. b. Client Relationship Management: Develop strategies to enhance client satisfaction and long-term loyalty. 3. Business Development Support: a. Quality Control: Enhance the quality control mechanisms to support business development efforts, ensuring consistency in service delivery. b. CRM Management: Manage and refine CRM systems to enable effective tracking of sales leads, client interactions, and conversion rates. 4. Banker/Investor Outreach: a. Relationship Management: Actively build and nurture robust relationships with banks, investors, and other financial stakeholders. b. Stakeholder Engagement: Develop outreach initiatives to reinforce trust and credibility, contributing to improved lead generation and market positioning. 5. IT Infrastructure & Infosec Oversight: a. Cybersecurity & Data Security: Provide strategic oversight of IT infrastructure, ensuring robust cybersecurity measures and data protection protocols are in place. b. IT Governance: Collaborate with the CISO as well as the operations team to align IT Infra initiatives with overall business strategies and operational goals. 6. Human Resource & Admin Oversight: a. Talent Management: Supervise HR functions to attract, develop, and retain top talent. b. Organizational Development: Oversee initiatives related to employee training, performance management, and succession planning. c. Compliance: Ensure all HR practices comply with statutory and regulatory requirements. d. Admin operations: Ensure smooth operations of all office premises and maintain office infrastructure Qualifications & Experience: 1. Educational Background: MBA or equivalent qualification from a reputed institution. 2. Professional Experience: Minimum of 15 years in progressively responsible roles within the financial services or credit rating industry, including at least 5 years in a rating agency environment. 3. Operational Expertise: Demonstrated track record in managing complex operations, driving efficiency, and leading cross-functional teams. 4. Strategic Leadership: Ability to develop and execute strategic plans, with a strong orientation towards continuous improvement and operational excellence. 5. Technical Acumen: Sound understanding of IT infrastructure, cybersecurity, and data security principles, with proven experience in overseeing these functions either directly or through senior leadership. 6. Interpersonal Skills: Excellent communication, negotiation, and relationship-building skills, with the ability to engage effectively with senior stakeholders, clients, and investors. 7. Change Management: Experience in managing organizational change and transformation in dynamic business environments. Personal Attributes: Result-Oriented: A strong focus on achieving operational excellence and measurable outcomes. Collaborative: A team leader who fosters a culture of collaboration, accountability, and transparency. Adaptability: Comfortable with ambiguity and adept at navigating complex business challenges. Ethical Standards: High integrity and commitment to ethical business practices and corporate governance. Application Process: Interested candidates are invited to submit their resume along with a cover letter outlining their relevant experience and vision for the role to career@acuite.in. Please include COO Application [Your Name] in the subject line.