Job Description

Company: Acuite Ratings Research Limited Minimum Qualification: MBA in Finance / CA is a must, B.Tech may be advantage Experience: 15 years post qualification of which 5 years in ratings Location: Mumbai Position Overview: Key Responsibilities: Reports To: Managing Director CEO Direct Reports: Qualifications Experience: Personal Attributes: Acuite Ratings Research Limited, a premier full-service credit rating agency in India, is seeking a results-driven Chief Operating Officer. This senior leadership role is responsible for steering operational excellence and robust governance across the organization s diverse business support functions. As a key member of the executive team, the COO will work closely with the MD CEO to drive efficiency and ensure seamless subsidiary operations. The role also includes oversight of IT infrastructure, cybersecurity, and data security through direct management of the designated CISO. Subsidiary Operations: Governance Compliance: Ensure that all subsidiaries adhere to stringent governance and compliance standards. Operational Efficiency: Develop and implement processes and controls to streamline operations, reduce redundancy, and optimize performance across subsidiaries. Client Servicing: Surveillance, Billing Collections: Oversee the surveillance processes along with billing and collection functions to maintain high service quality and accuracy. Client Relationship Management: Develop strategies to enhance client satisfaction and long-term loyalty. Business Development Support: Quality Control: Enhance the quality control mechanisms to support business development efforts, ensuring consistency in service delivery. CRM Management: Manage and refine CRM systems to enable effective tracking of sales leads, client interactions, and conversion rates. Banker/Investor Outreach: Relationship Management: Actively build and nurture robust relationships with banks, investors, and other financial stakeholders. Stakeholder Engagement: Develop outreach initiatives to reinforce trust and credibility, contributing to improved lead generation and market positioning. IT Infrastructure Infosec Oversight: Cybersecurity Data Security: Provide strategic oversight of IT infrastructure, ensuring robust cybersecurity measures and data protection protocols are in place. IT Governance: Collaborate with the CISO as well as the operations team to align IT Infra initiatives with overall business strategies and operational goals. Human Resource Admin Oversight: Talent Management: Supervise HR functions to attract, develop, and retain top talent. Organizational Development: Oversee initiatives related to employee training, performance management, and succession planning. Compliance: Ensure all HR practices comply with statutory and regulatory requirements. Admin operations: Ensure smooth operations of all office premises and maintain office infrastructure Head IT Infra Infosec (Designated CISO) Head of SMERA operations Head of ESGRisk.ai operations Head of Client Servicing (Surveillance Collections) Business Development Support Team HR Support Team Educational Background: MBA or equivalent qualification from a reputed institution. Professional Experience: Minimum of 15 years in progressively responsible roles within the financial services or credit rating industry, including at least 5 years in a rating agency environment. Operational Expertise: Demonstrated track record in managing complex operations, driving efficiency, and leading cross-functional teams. Strategic Leadership: Ability to develop and execute strategic plans, with a strong orientation towards continuous improvement and operational excellence. Technical Acumen: Sound understanding of IT infrastructure, cybersecurity, and data security principles, with proven experience in overseeing these functions either directly or through senior leadership. Interpersonal Skills: Excellent communication, negotiation, and relationship-building skills, with the ability to engage effectively with senior stakeholders, clients, and investors. Change Management: Experience in managing organizational change and transformation in dynamic business environments. Result-Oriented: A strong focus on achieving operational excellence and measurable outcomes. Collaborative: A team leader who fosters a culture of collaboration, accountability, and transparency. Collaborative: A team leader who fosters a culture of collaboration, accountability, and transparency. Ethical Standards: High integrity and commitment to ethical business practices and corporate governance.