Job Description

Key highlights of the role are listed below (purely indicative and not limiting): Drive digital innovation and serve as a change agent throughout the organization Identify and prioritize digital initiatives that drive innovation, customer engagement, and operational efficiency, ensuring revenue growth and market competitiveness. Lead the development and execution of a comprehensive Digital and IT vision, ensuring technological advancements support business growth Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down Spearhead the development of new digital products and services to expand the organization's digital footprint and enhance customer experience. Lead design sessions and implementation teams to define, develop, and deploy digital transformation solutions that are robust, scalable, and efficient. Produce executive-level reports and presentations on project delivery, ensuring transparency and alignment with business objectives. Collaborate with senior management to align IT strategies, performance metrics, training programs, and budgets for optimal resource utilization. Align cross-functional teams to reimagine, reengineer, and implement enterprise-wide system processes, including IT infrastructure, ensuring alignment with business strategy and organizational priorities. Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem Measure ROI for digital projects, fine-tuning approaches as needed to ensure that were investing in the appropriate tools and resources Manage relationships with third-party vendors, system integrators, and API providers, ensuring seamless integration and high-performing digital solutions. Facilitate negotiations among stakeholders to align business needs with technical solutions, ensuring smooth project execution. Analyze the impact of proposed solutions across business units, develop use cases, and contribute a process-oriented perspective during design reviews. Regularly update key stakeholders on project status, risks, and milestones, ensuring proactive issue resolution and successful execution. Identify and integrate emerging financial technologies (FinTech), artificial intelligence (AI), blockchain, and automation to enhance operations and customer engagement. Drive the transition to a digital-first business model, focusing on seamless, omnichannel customer experiences. Enhance the customer journey by implementing AI-driven chatbots, selfservice options, and personalized recommendations. Oversee system implementation, UAT testing, and sign-offs, ensuring highquality deployments with minimal functional or performance issues. Lead change management efforts, ensuring smooth adoption of digital solutions while training teams on new technologies and workflows. Establish and maintain best practices, documentation standards, and implementation frameworks to drive consistency and efficiency. Applicants should possess the following attributes: Strong knowledge of the credit cards industry Strong Analytical and problem-solving skills with decision making ability. Strong understanding in the issuing of credit card products and the related risk, operations and controls A strong understanding of dependencies and linkages with marketing, customer service, technology and sales. Awareness of industry best practices, prevalent and emerging trends in the market and ability to inculcate industry best practices into the organization. Ability to handle large-scale complex projects with multiple stakeholders. Ability to operate successfully in a rapidly evolving environment and ability to deal with ambiguity. Excellent communication and relationship management skills. Strong networking skills within the organization and across industry forum and related agencies and authorities. Should be result oriented and must think of all aspects like business, customer, reputation, regulatory impact etc. while designing solutions Proven ability to identify, solve and prevent regulatory issues. Good Business Analysis and Consulting Skills.