Job Description The Opportunity Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation. Responsibilities Provide top-notch customer support for Lucid Marketplace platform users Investigate and resolve customer issues in a professional and timely fashion Create and review technical documentation Understand client requirements and translate those needs into actionable tickets Monitor usage of the proprietary sampling platform Classify submitted bugs and issues by the severity of their impact Debug API integrations Coach clients on the adoption of key features to help them meet their goals Qualifications Bachelor s degree in Business Administration, Information Technology, Computer Science, or a related field (preferred). 3+ years of work experience (SaaS support experience a plus). Strong

Job Description The Opportunity To be a part a part Cint s Salesforce Centre of Excellence in India To play a major role in the evolution of the Salesforce products at Cint, building complex CPQ s, Orchestrations, native integrations. Driving innovation for sales engagement, and success Delivering AI bots to serve our customers better Developing innovative solutions to complex problems over the entire customer lifecycle Helping and supporting all business departments to use Salesforce to its full potential The Team You ll be joining the Strategy and Operations Org within Cint and be part of the Business technology team, made up of BI, NetSuite, Integration and Salesforce teams. Reporting to the Salesforce Technical Architect, the team is made up of two Product Managers, two Senior Salesforce Administrators, and 2 Developers. The Salesforce team is almost entirely based in India, along with the Integrations team of 2. What You Will Do Develops secure and high-quality production code, and reviews and debugs code written by others Design (configure, customize, and implement) Salesforce system to meet business requirements in Sales Cloud, Service Cloud and Experience Cloud space Provide technical expertise and support for software products, including troubleshooting and resolving issues Engage in reviews and debugs code written by others and propose improvements Deputises for Salesforce Architect Work closely with product team to analyze ways of achieving the end goal, identifying areas for improvement across the product solution set, and then moving forward to integrate these solutions Influences peers and project decision-makers to consider the use and application of leading-edge technologies Keep up to date with the latest industry trends, technologies, and best practices Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firm wide frameworks, tools, and practices of the Software Development Life Cycle Support internal users with a wide range of SFDC engineering and admin tasks. Adds to the team culture of diversity, equity, inclusion, and respect Qualifications Qualifications MIN - 5 years of experience as a SFDC developer/engineer. Proficient in APEX, Visualforce, Lightning Web Components (LWC), and JavaScript

Job Description The Opportunity Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation. Responsibilities Provide top-notch customer support for Cint platform users. Investigate and resolve customer issues in a professional and timely fashion. Create and review technical documentation. Understand client requirements and translate those needs into actionable tickets. Classify submitted bugs and issues by the severity of their impact. Debug API integrations. Coach clients on adopting key features to help them meet their goals. Qualifications Bachelor s degree (Information Technology, Computer Science or related discipline preferred) 2+ Years of technical support experience (SaaS support experience a plus) 1+ years

Job Description We are seeking a detail-oriented and analytical Analyst for Panelist Support to join our team in Gurugram, India (Remote). In this role, you will be responsible for managing and supporting our panel of survey participants, ensuring data quality, and providing excellent customer service to both internal and external stakeholders. Manage and maintain a diverse panel of survey participants, ensuring high engagement and retention rates Provide technical support to panelists, addressing inquiries and resolving issues promptly Collaborate with cross-functional teams to provide excellent support to our panelists Contribute to the continuous improvement of panelist support processes and procedures Analyze panel data to identify trends, patterns, and areas for improvement Develop and implement strategies to optimize panel performance and data quality Generate regular reports on panel metrics and performance indicators Assist in the development and implementation of quality control measures Qualifications Bachelors degree in Commerce or a related field 1-3 years of experience in data analysis or market research Experience in panel management preferred Experience with customer relationship management (CRM) systems Excellent analytical and problem-solving skills Strong communication skills, both written and verbal Detail-oriented with a high level of accuracy in answering customer support tickets Ability to work independently and collaboratively in a fast-paced environment Customer-focused mindset with a commitment to providing excellent support Additionally skills in Microsoft Office Suite, particularly Excel will be preferred

Job Description The Project Success Senior Analyst will be working with a technology leader in the market research industry specializing in online and digital methodologies. They will be responsible for managing and overseeing online research projects while developing and growing relationships with customers. The position plays a critical role for the organization as the primary client contact. As part of a global team, the Project Success Senior Analyst is responsible for ensuring customer satisfaction through enabling project delivery for clients, supporting client growth strategies, troubleshooting client concerns, communicating effectively and often with clients, and assisting in upsell opportunities. Candidates with high initiative and a hands-on/can-do approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative and superior results are rewarded. This position is remote. Qualifications Required Qualifications BA/BS Degree Minimum 2 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines

The Customer Success, Senior Analyst works with Cint s customers to help them get the most from Cint s technology platforms. Customer Success Senior Analysts build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. The Customer Success, Senior Analyst is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Trust Safety, Product and other functions as necessary. Responsibilities Enable customers to achieve their survey project goals using Cint s ResTech platforms. Manage relationships with Cint s clients to drive usage and adoption of Cint s products, and advocate for customer needs across internal stakeholder groups. Onboard new client business and train new and existing customers to use Cint s products in an optimal way. Gain a working understanding of clients businesses and organizational structures to identify opportunities for growth and performance improvement. Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth. Qualifications Requirements Relevant customer-facing experience with ability to manage projects under tight deadlines. Experience with internal and external relati