Circle In Charge

Job Description

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations. To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations 2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances 1. Go-Live of Smart Meters as per timeline 2. Quality Checks KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Outsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work Zonal Heads, Technicians, Stores Team FINANCIAL DIMENSIONS N/A OTHER DIMENSIONS N/A EDUCATION QUALIFICATIONS B.Tech / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of relevant experience in construction / power distribution / meter installation COMPETENCIES Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus