Conduct inspections, testing, and maintenance of all fire prevention and protection systems in the complex.Implement proper documentation and record management practices for fire safety compliance.Compile data and generate comprehensive reports regarding fire incidents and safety audits.Conduct training programs for contract personnel on fire safety protocols and emergency response.Educate fire personnel on the hazards and properties of various chemicals and safe handling measures.Evaluate design and drawings related to firefighting installations to ensure compliance with safety standards.Participate in mock drills to enhance emergency preparedness and response.Maintain safety standards and regulations to achieve zero-accident goals within the mall.Review retailers' fit-out drawings and provide feedback to ensure compliance with fire safety standards.Utilize AutoCAD, Microsoft Office, and email for effective documentation and communication.Oversee the installation, maintenance, and functionality of fire sprinkler, fire hydrant, and fire alarm systems.Train fire marshals to ensure they follow all rules and regulations and perform their duties effectively.Conduct regular fire drills, evacuation drills, and fire audits for all retailers and offices.Continuously improve fire safety processes, technologies, and equipment upgrades.Monitor the functionality and pressure of fire sprinkler and hydrant systems regularly.Ensure fire hose boxes, exits, single-headed hydrant valves, and extinguishers are properly placed and maintained.Actively participate in electrical inspections and fit-out works to ensure compliance with safety standards.Manage height work permits, and hot work permits to maintain safety during potentially hazardous activities.Conduct sprinkler line shutdown activities and operate isolation valves, as necessary.Implement fire and safety arrangements in accordance with established standards and best practicesEnsure adherence to local, state, and federal fire safety regulations and codes.Stay updated on changes in fire safety laws and standards to maintain compliance. QualificationsDiploma / Degree in Fire Safety, EHS or a related field.3-5 years of experience in fire safety management, preferably in a retail or mall environment.Relevant certifications in fire safety (e.g., CPR, First Aid).Proficiency in AutoCAD and Microsoft Office applications.Strong analytical, communication, and leadership skills.

About Us: Amanora Mall is a premier retail destination committed to providing exceptional shopping experiences for our guests. With a diverse selection of retailers and a focus on customer service excellence, we strive to create a welcoming and engaging environment for shoppers. As part of our commitment to guest satisfaction, we are seeking a dedicated Guest Relationship Executive to join our team.Job Description: We are looking for a Guest Relationship Executive to serve as the primary point of contact for guests visiting our retail mall. The Guest Relationship Executive will be responsible for delivering personalized service, addressing guest inquiries and concerns, and enhancing the overall shopping experience.Responsibilities:Welcome guests to the retail mall and assist with inquiries related to stores, services, and amenities.Provide personalized recommendations and assistance to guests based on their preferences and needs.Actively engage with guests to build rapport and foster positive relationships.Assist guests with special requests, such as reservations, gift wrapping, and stroller rentals.Address guest concerns and complaints promptly and effectively, seeking resolution to ensure guest satisfaction.Monitor guest feedback and communicate any trends or issues to management for further action.Coordinate with retail store staff to facilitate guest services and promotions.Conduct regular walkthroughs of the mall to ensure cleanliness, safety, and adherence to guest service standards.Collaborate with marketing and events teams to promote special events, sales, and activities to guests.Maintain accurate records of guest interactions and feedback for reporting and analysis purposes.Qualifications:High school diploma or equivalent required; bachelors degree in hospitality management, Marketing, or related field preferred.Minimum of 2 years of experience in a customer service or guest-facing role, preferably in a retail or hospitality setting.Excellent communication and interpersonal skills, with a friendly and approachable demeanour.Strong problem-solving abilities and the ability to handle challenging situations with professionalism and empathy.Ability to work effectively in a fast-paced environment and prioritize multiple tasks.Proficiency in relevant software applications, such as customer relationship management (CRM) systems and Microsoft Office suite.Flexibility to work evenings, weekends, and holidays as needed

Greet and Welcome Visitors: Receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.Answer and Forward Calls: Answer, screen, and forward incoming phone calls.Manage Correspondence: Receive, sort, and distribute daily mail and deliveries.Maintain Reception Area: Ensure the reception area is tidy and presentable, with all necessary stationery and materials.Provide Information: Offer basic and accurate information in-person.Office Security: Follow safety procedures and control access via the reception desk (monitor logbook, issue visitor badges).

Responsibility of the Customer Service Executive for information to flow, to internal and external customer.It could be the details of brands / categories available, promotional activity info, utilities available within the mall etc.Updating of all reports as Laid down by the management. (The List of the same is mentioned below for ready reference).Collecting of Sales Figures on a Daily Basics. This activate to be completed by 2 pm every day.Collecting customer feedbacks would be the important (which would help the Mall to send out Data to valued customers), as per targets fixed by the Duty Manager / HOD. Which can be ranging from 300 to 500 min Feedback per month. Which has to be updated on the TAB (soft copy) on a Daily Basics. Apart for the Customer, every quarter we are also to collect Feedback from Retailers, to understand where the Mall / Facility is lacking and to be improved. To take daily rounds as & when required, which includes identifying the various departmental snags and send the same to respective department HOD. Also do update the same on WhatsApp Group.Maintain excellent/effective Tenant & Customer relation.To ensure all procedures are followed in maintaining various reports.Grooming, punctuality and discipline is mandatory. ( Especially for ladies)It will be a mandate to work on all weekends throughout the year & also to extend Shift timing when & where required, which would be informed by Duty Manager / HOD.