Job Description

About the Role: We are looking for an experienced and dynamic City Head Bank Relations to lead and manage the bank’s relationship strategy in the assigned city. The ideal candidate will drive business growth, build strong client relationships, and ensure exceptional service delivery while fostering a high-performing team environment. Key Responsibilities: Relationship Management: Lead and manage key banking relationships, ensuring the delivery of high-quality service and meeting the financial needs of both retail and business clients. Build and maintain long-term relationships with high-net-worth individuals (HNWIs), corporate clients, and other key stakeholders in the city. Serve as the primary point of contact for high-value clients, ensuring customer satisfaction and addressing issues or concerns promptly. Business Growth & Strategy: Drive the growth of the bank’s business in the city by formulating and executing strategies to enhance customer acquisition, retention, and revenue generation. Identify new business opportunities, markets, and clients to increase the bank’s footprint and profitability. Analyze market trends and customer feedback to shape and refine offerings tailored to the local market. Team Leadership & Development: Lead and develop the team of relationship managers and sales professionals within the city to ensure consistent performance and the achievement of targets. Foster a culture of collaboration, continuous learning, and excellence within the team. Oversee recruitment, training, and mentoring programs for team members, ensuring that they are equipped with the necessary skills and knowledge to succeed. Operational Efficiency & Compliance: Ensure all banking operations and activities in the city adhere to regulatory guidelines and organizational policies. Implement best practices to streamline processes and enhance operational efficiency. Collaborate with compliance, risk, and legal teams to ensure all client interactions and transactions are compliant. Sales & Product Penetration: Promote the full range of the bank’s products and services (e.g., savings, loans, wealth management, and investment solutions) to clients in the city. Develop cross-selling strategies to maximize revenue generation from existing clients. Monitor sales performance and work with the team to continuously improve sales conversion rates and customer acquisition. Reporting & Analytics: Provide regular reports to senior management on business performance, client acquisition, and other KPIs. Analyze and report on the performance of key accounts, highlighting areas of opportunity and concern. Track client satisfaction levels and take corrective actions as needed. Required Qualifications & Skills: Education: Bachelor’s degree in Business, Finance, or a related field (Master’s degree preferred). Experience: Minimum 7-10 years of experience in relationship management, sales, or business development within the banking or financial services industry, with at least 3-4 years in a leadership or managerial role. Skills: Proven track record of managing relationships with high-net-worth clients and corporate accounts. Strong leadership, team management, and coaching skills. Excellent communication, presentation, and negotiation abilities. Strong knowledge of banking products, services, and financial markets. Ability to work under pressure and deliver results within deadlines.