Claims Manager

Job Description

This role provides an excellent opportunity to lead Swiss Re LH claims team and collaborate with clients and various teams within Swiss Re locally and regionally. This role will be instrumental in the implementation of a meaningful and relevant claims philosophy whilst promoting and sharing best practice claims management techniques with clients and internal stakeholders . Core Responsibilities: Assess and manage client claims case referrals within the terms and conditions of the policy within the agreed turnaround times. Manage the day-to-day planning and operations to carry out his/her responsibilities effectively Ensure Client Audits are conducted within internal framework and oversee implementation of any remedial actions to improve claims standards. Support the UW Claims head in developing client portfolio management strategy, planning, and carrying out Claims Audits to ensure alignment to business goals and priorities Ensure required claims data and reports are accurate and complete for business reporting purposes (KPIs, etc.) Work closely with team members in managing client relationships, providing solutions and value-added claims services, including claims case management, training, seminars, projects etc. Support the Claims Manager in tendering for new business, innovative product development and in promoting claims profile and expertise in the India market. Ensure treaty documentation contains agreed terms and conditions, and the relevant claims clauses and articles according to acceptable SR standards. Lead the India Claims team towards achieving goals, design and delivery departmental plans Assess and manage client claims case referrals within the terms and conditions of the policy within the agreed turnaround times. Manage the day-to-day planning and operations to carry out his/her responsibilities effectively Ensure Client Audits are conducted within internal framework and oversee implementation of any remedial actions to improve claims standards. Support the UW Claims head in developing client portfolio management strategy, planning, and carrying out Claims Audits to ensure alignment to business goals and priorities Ensure required claims data and reports are accurate and complete for business reporting purposes (KPIs, etc.) Work closely with team members in managing client relationships, providing solutions and value-added claims services, including claims case management, training, seminars, projects etc. Support the Claims Manager in tendering for new business, innovative product development and in promoting claims profile and expertise in the India market. Ensure treaty documentation contains agreed terms and conditions, and the relevant claims clauses and articles according to acceptable SR standards. Lead the India Claims team towards achieving goals, design and delivery departmental plans Ensure teams upskilling and providing mentoring Your appointment to this role will be subject to you meeting fit and proper requirements Education and professional experience: Graduate 10 + years experience FLMI, III, ACS destinations is a plus A degree/diploma in insurance or similar discipline (insurance, medicine, healthcare, data science and mathematics) is an advantage . Skills requirements: Significant awareness of life insurance markets and portfolio dynamics in India Market Knowledge of products being offered in these markets along with the ability to anticipate and/or mitigate potential risks and identify product development or service opportunities Understanding as well as knowledge of the insurance/reinsurance industry The ability to conduct client audits and develop training materials from audit findings to strengthen clients technical knowledge Excellent written and verbal communication skills in English, other languages a plus Familiar with common office applications (e.g. Word, Excel and PowerPoint). Willing to learn new computer skills. Team handling experience is preferable Behaviour requirements: Good track record in your career of high integrity, of dedication, client-centric mindset, agility, of sensibly creating or trying new ways with success and/or learning. Ability to work independently, Self-motivating and eager to seek challenges Inter-personal, negotiation, communication, influencing and presentation skills Collaboration capability and the ability to work in cross-functional teams Courage to challenge the status quo and to explore new ideas that improve our business