Job Description

Role & responsibilities We are currently looking senior customer account representatives/client ambassador who should also oversee the data entry for production(factory orders) and retailer orders focusing on allocation/following up with the clients third party warehouse to make sure the freight is shipped out in a timely manner. Any experience working with US based importers and major retailers is a plus. Preferred candidate profile Communicate daily with sales, operations and production/logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing Supervise a team of data entry personnel to ensure production and sales order entry efficiency and accuracy as well as customer service related follow-up duties Run and analyze a series of daily and weekly reports and proactively address areas of concern Conduct month-end closing procedures 3-5 years of recent customer service management. Understanding of wholesale Import and Warehouse/Distribution Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required Must be analytical, detailed, and organized with excellent follow up skills Excellent verbal and written communication skills. Communication skills to keep the upper management updated on the health of their account(s). Ability to operate and succeed in a fast paced, rapidly changing environment Ability to maintain poise and a positive attitude in a challenging environment Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team Adept at comprehending and working with large quantities of data from a variety of sources Ability to rapidly learn and adapt to system and data changes