2 - 7 years
8.0 - 11.0 Lacs P.A.
Delhi, Gurgaon, Noida
Posted:2 months ago| Platform:
Work from Office
Full Time
The Client Implementation Specialist plays a key role in ensuring a smooth and successful onboarding process for new clients using the Retain platform. This role focuses on helping clients implement the product, ensuring a seamless experience, and addressing any issues that arise during the implementation phase. You will work closely with the Senior Implementation Manager to deliver high-quality service to clients during the critical first stages of their journey with company. Key Responsibilities: - Review and validate client data files to ensure they meet Retain system requirements (correct formatting, data types, and acceptable value ranges). - Document and communicate any discrepancies between the clients data and the system standards to help the client correct the files. - Gradually release client accounts into the system after going live to ensure their email domain remains healthy. - Execute Bulk Retractions as requested by clients or the business. - Check and verify that all links in client email templates (e.g., Unsubscribe, Call to Action) are working properly. Keep a log of checks and document any issues found. - Validate and maintain DNS (Domain Name System) settings for clients during and after the implementation process. - Follow the Offboarding Client Checklist when clients stop using company products. Requirements: - Proficiency in Google Sheets and Jira. - Ability to learn new technologies, especially the Retain Retool system. - Strong written communication skills to document and communicate issues effectively. What were looking for: - Attention to detail and problem-solving skills. - Excellent communication and ability to work with clients to address data discrepancies. - Comfortable learning and working with new systems.
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