Client Partner, eCommerce & Retail

Job Description

Meta is looking for Client Partner, eCommerce & Retail to join our dynamic team and embark on a rewarding career journey. Key Responsibilities : Client Relationship Management : Build and nurture strong relationships with clients, serving as the main point of contact. Understand client business goals and challenges to tailor solutions accordingly. Strategic Planning : Develop and implement strategic plans for client partnerships, aligning with both client objectives and organizational goals. Identify growth opportunities and collaborate with internal teams to execute strategic initiatives. Needs Assessment : Conduct thorough needs assessments to understand clients' requirements and expectations. Collaborate with internal teams to customize solutions that meet client needs. Communication and Collaboration : Communicate effectively with clients to keep them informed about products, services, and industry trends. Collaborate cross-functionally within the organization to ensure seamless delivery of services and support. Client Retention and Expansion : Develop and execute retention strategies to ensure long-term client satisfaction. Identify opportunities for upselling or cross-selling additional products or services. Contract Negotiation : Participate in contract negotiations, ensuring terms are favorable for both the client and the organization. Collaborate with legal and finance teams to finalize agreements. Performance Analysis : Monitor and analyze key performance indicators (KPIs) related to client satisfaction, engagement, and revenue. Implement improvements based on performance metrics. Issue Resolution : Address client concerns or issues promptly and effectively. Work with internal teams to resolve challenges and maintain a positive client experience. Market and Industry Knowledge : Stay informed about market trends, competitor activities, and industry developments. Provide insights and recommendations to enhance the organization's competitiveness.